I'm not like an electrical engineer or anything, but it sounds to me that there are some problems with the circuitry that operates the sytem (the circuitry in the subwoofer/built-in amp inside the subwoofer). As for the volume control, have you adjusted it from the remote and from the controls right on the front of the subwoofer? If you only tried adjusting it from the remote, then you probably need a new remote (if you can get a new remote; I don't think most remotes work with Durabrand). If you tried adjusting it from the controls on the subwoofer unit, then the subwoofer's circuitry probably needs to be replaced.
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