Mp3 player how do I reformat my mp3 player with sigmatel formatter i have a TGE group HB500 MP4 video player and every time i turn it on it says error! reformat internal memory with SigmaTel formatter. I have tried alot of things but it still doesnt seem to work!! so can you please help me out!! thank you

Firmware updates are fairly iffy for the hb500, and you should have formatted (deleted everything on) the player, not updated the firmware.
If you can, connect the player to a windows PC via usb, then go to my computer and right click on the mp3 player. select "quick format" which will delete everything, and hopefully the fimware update will either work or be deleted. This is a long shot, I really don't expect it to work...

See other solutions posted here about downloading new firmware. Included is holding down the play button when you turn it on and connect it. Click the box to reformat the disc and install ver 1.5 or later of firmware. It wipes the drive but it works. Good luck!

go to this webpage, http://www.tgegroup.com/en/support/download.htm I'm not sure if it will help you, you should download the correct firmware for your mp4, you can see the correct version of it turning your mp4 on and then you have to go to settings and click to the play button, it will say you the version mine is HB500(V802.551.517), so, I had to download this firmware, but... I have one problem more, my pc doesn't read my mp4, when I connect it and I open My Pc it stop my computer and I can't to see the content of my MP4, I don't know what's the problem I've tried with others computers and it doesn't works, if you can help me please do it, i would be greatful with you all my life.

I had the same problem, and I solved it by going to "My Computer", right-clicking the mp4 player, and clicking "Format...". The default paremeters were already preset, so I just clicked "Start" in the dialogue box. The paremeters were :
Capacity:  1.87 GB (prolly won't be exactly the same for everyone)
File System:  FAT32
Allocation unit size:  16 kilobytes
I did not check "Quick Format"
Mine now works fine.
Note: I have Windows Vista, and I'm not exactly sure how the formatter will work on other OS's

the closer version to ur vrsion especialy thge last three number of the version that u gonna use

ur version or the approchable to the 3 last numbers

Normal mode is just the equalizer setting for the player. If you press the mode button an unknown number of times, you should be able to get it to stop repeating. Usually it will repeat a - b the first two times you press it. Hope that helps.

I can at least tell you how to reformat it. Go to http://www.tgegroup.com/en/support/download.htm
and use the correct firmware/driver link. It is going to be in the RAR compression format. If you don't have something that can decompress RAR formats, you can get the free program called autounpack (just google it). After you get the file decompressed and the program installed, you can run the program to update your firmware. There is a box you can check to reformat your player as part of that process. Hope that helps a little.

Did you download the correct version of Firmware? There are 3 different types for your model (i'm guessing you have the HB500).

Not too sure if there is a reset button on the player.. If there is, use that..

Otherwise, download the firmware again and reinstall it

been told to format it by using mp4 disc