Our machine is a Sharp AR-M55OU and it is giving us the error CE-02 when we try to scan. What does that mean?

Run Sharpdesk network scan tool. in low right of your taskbar click on network scan tool
create a profile in profile tab, This will show up on sharp display as an avaiable location to scan to.you can choose where to scan to and what program if any to open when recieving a scan. Next in scanners tab click "auto detect" it will find available sharp scanners on the network. check one you want to use in the box in the list click "ok" close it make sure it is running in the task bar and add it to startup if need be but you should be good to go after this
David

CE 02 is rarely a machine problem, It normally is an addressing problem between the machine and the network. That code indicates a communication problem, normally relating to scanning.
Often times it is a wrong character in an address.

Network Error CE-02 - this is where the machine cannot communicate with the SMTP Gateway / Mail Server for scanning. Check that you have a connection with the network and that you have the correct SMTP I.P address.

If you are using a host name for the mail server make sure that you have configured the DNS entries correctly.

Hope this helps.

You need the Sharpdesk Software CD and you will have to install it in order for the scanning function to work.

You didn't tell me enough about the problem. Are you trying to scan from a PC or to a PC? The problem is that the network address changed when you moved the printer. You can fix this by correcting the network address

1) Check that the Network Cable is
inserted properly.
2) Check that the connected network
supports TCP/IP protocol.
3) Check from the Web Page that the
Primary/Secondary E-mail Server
Address or the Destination FTP server/
Desktop PC address are properly set.
4) If the above address is described with
Hostname, check that the DNS server
is properly set.
5) Check that the SMTP server/FTP
server/NST causes a trouble or not.

Is it possible to ping top this machine? My i.t tech just whispered into my ear and said perhaps the machine can't scan perhaps because the authentication name/password (login name/paddword of your pc) has changed, so the copier doesnt have the permission to write information directly to your computer.

the FTP server cannot be found. This is a network error. If it is connected to a network, check with your IT person to set up the FTP server.

the ce-02 code is just a communication error it general in nature so you could have a couple different issues going on

Have you setup your smtp address on the machine? From any workstation in the same network open your web browser. Key in the IP address of the mfp copier. Goes to network setup and key-in your smtp address.