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Easiest solution is to connect the NS-DV2G to your computer and place the firmware file on it. When you disconnect, the firmware will install. You'll loose all your settings and probably all your songs, but it should correct your player.
No drivers should be needed for the Insignia® NS-DV2G MP3 player as long as you are running Windows ME-2000 or later. Drivers for Windows 98SE are available on the Insignia website at http://www.insignia-products.com/t-Win98SEUSBDriver.aspx.
Here is the link to the product page with all the info you might want;
http://www.insignia-products.com/pc-225-22-insignia-2gb-mp3-player-black.aspx
This link for contact details to find service;
http://www.insignia-products.com/t-support_and_service.aspx
Hope this helps :)
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