GE Advantium 120 Convection/Microwave Oven Logo
Posted on May 10, 2008
Answered by a Fixya Expert

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Takes much longer now to heat things

Model SCA1001KSSO2. 1 yr old. Does not heat foods as it did. Takes 3X's longer. Inside on right side is a 4"X6" white broken cover. Is that the problem? Seems GE's micros only last 1-2 yrs.

1 Answer

William Miller

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  • GE Master 9,179 Answers
  • Posted on May 10, 2008
William Miller
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Joined: Sep 15, 2006
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I think you have two separate problems.

Taking a long time to heat is almost always a failing magnetron.

The cover on the side is the waveguide cover. If your waveguide cover is burned or broken, it will need to be replaced.

It protects the waveguide and magnetron from grewase and food particles, which can cause arcing and damage.

Hopefully your oven is just under the one-year mark and GE will fix it free under warranty.

Otherwise, they will replace the magnetron at no part cost, but labor will be your responsibility.

GE Customer Service is at http://www.geappliances.com/service_and_support/contact/

We're happy to help and we appreciate your thoughtful rating of our answer.

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