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Our hp color laserjet printer is not printing... all the ink cartridges are new and inserted correctly... we have no idea what's wrong

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There can be a number of things that are wrong so bear with me as I list some suggestions or possible solutions.

Always, ensure that your cables are securely connected between the PC/Printer and your AC Power cord is securely plugged into the outlet as well as the back of the printer. Additionally, make sure that the printer isn't indicating an internal problem such as low toner, paper jam or some error code on it's display. If everything on the printer appears to be normal, proceed to the next paragraph, If there are any error codes or messages on your printers display, you'll need to look those up to clear those issues before proceeding.

Open your print queue in your computer, (Control Panel > Printers> HP Color Laser or name of your printer) verify that your printer is seen as the "Default" printer and that it isn't currently selected to work "Offline".

If it shows that it is the "Default" printer, and it is NOT selected to "work offline", then let's try the next step. If for some reason it isn't the "Default" printer, you can select it to be so. If for some reason it shows that it is "Offline" uncheck that selection.

Under your printer "Properties" (right click on your printer, bottom selection on the drop down menu) you will have a "Self Test" button. Click this button (only once), observe your printer and see if it prints a test page.

If your printer shows no error messages, all cables are secured (always double check), your printer doesn't show it is offline in the printers queue, it properly prints the test page then at this point it should be working correctly.

If the steps I have mentioned above don't work, please provide more detail as to the printer model, any changes that you have recently made (software installed, cartridges changed, etc.) and we will find you a solution.

Posted on Aug 31, 2010

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  3. Remove the new print cartridge from its packaging and remove the protective tape from the cartridge as shown in Figure 3. Do not touch the gold-colored contacts. Figure 3: Removing the cartridge tapec00121091.jpg
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  2. Remove the ink cartridge and inspect it.
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  4. Close the lid to see if the problem is corrected.
  5. If the message is still displayed after a few seconds, remove the ink cartridge again.
  6. Unplug the power cord from the back of the unit.
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it's not a nice way of saying it but someone has to give you the bad news
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Hello there:
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I have provided the information that you will need ok
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  3. Remove the new ink cartridge from its packaging and, being careful to touch only the black plastic, remove the tape. Figure 3: Removing the tapec00064458.jpg
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  2. Open the front door. c00315320.gif CAUTION: Do not place anything on the transfer belt (ETB), which is located on the inside of the front door.
  3. Remove the used print cartridge from the printer. c00315321.gif
  4. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. c00315322.gif
  5. Grasp both sides of the print cartridge by the blue handles and distribute the toner by gently rocking the print cartridge from front to back. CAUTION: Do not touch the shutter or the surface of the roller. c00315323.gif
  6. Remove the orange shipping locks and the orange shipping tape from the new print cartridge. Discard the shipping tape and shipping locks according to local regulations. c00315324.gif
  7. Align the print cartridge with the tracks inside the printer, and using the handles, insert the print cartridge until it is firmly seated. c00315325.gif
  8. Firmly close the front door. c00315326.gif
  9. Turn on the printer. After a short time, the control panel should display Ready.
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