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I have never had this problem before now, my player says it can not update my system untill i delete up to 6MB, then when I go to my Rhapsody page and try to load my songs so I can delete the player will disconnect it will stay connected up untill this point it will get to where it says found 825 tracks and nothing else happens what do I do now, this is the first time I have had this problem and the first time it says I have that amount of songs on the player when I listen to my player it only shows 255 songs.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor
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you need to bring the visible folder on the computer to below 4GB (by deleting 90mb or more from it) and then try connecting again. i've _usually_ had success with this.
Go ahead and do this, in case the DB is corrupted:
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
It is referring to the "database", or the menus on the device. (i.e. - songs titles, music, artists)
It needs at least 6MB of free space on the device to create this.
If you freed up what you think is 6MB, it may not be enough. Even though you have a 2GB player, there is only 1.85 of usable space on it. So try deleting some more tracks.
If not, format the device and start over. Right click on the device in My Computer and select format.
Best of Luck.
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