I keep getting an error message saying "Remove the Cassette" and the eject mechanism won't work so I can't even remove it. It hasn't been dropped or anything. I just used it a couple of weeks ago, and it was working fine.

Remove power source/ battery from camera for couple of minutes, replug/ attach battery and check.
If camcorder still gives error then its mechanical issue in tape mechanism and qualified camera tech will repair it.
Thanks.

If your camcorder experiences an error, you may be presented with a ?Remove the Cassette? message. There are several reasons that this message may appear, but it is essentially a safety warning that is designed to protect the camcorder and/or tape from damage. The camcorder?s tape drive mechanism is made up of many precision components that, once damaged, may cause further problems if the mechanism continues to operate. When a problem is detected the safety mechanism is activated. The ?Remove the Cassette? warning and the camcorder?s safety mode may be activated by a variety of conditions such as: 1. Condensation is detected ? If condensation is detected by the camcorder, the ?Remove the Cassette? warning may occur. 2. Component failure ? If an electrical or mechanical component in the camcorder fails, the safety mode may activate to prevent any further damage to the camcorder. 3. Sand or grit damage ? The camcorder?s tape drive mechanism consists of many tiny gears. Sand or grit can cause a gear to jam and stop turning. This will cause the camcorder's safety mode to activate. 4. Impact damage ? If a camcorder is accidentally dropped or bumped against a hard surface, it is possible that a misalignment of the tape drive mechanism may occur. 5. Liquid damage ? If either the camcorder or the tape is exposed to water or any other liquid, a variety of malfunctions may result. Please avoid this situation. 6. Improper videotape insertion ? If a tape is forced into the cassette compartment, or if the cassette compartment is pressed down while the tape is loading, damage may occur to the tape drive mechanism. Please refer to the User's Manual. 7. Damaged or defective tape ? If a tape becomes damaged, please discontinue its use. Operational Recovery Steps Depending on the conditions that caused this message to appear, it is possible that the camcorder operation may recover. Please follow these steps: 1. Eject the videotape Insert a new or known good videotape. If the message does not persist, it is possible that the tape was damaged. If the camcorder still displays the message with a new tape, please proceed to step 2. 2. If condensation had been detected causing the Remove the Cassette warning, remove the cassette, and allow at least one hour for the moisture to dry. If the "Remove the Cassette" message continues, the camcorder may require service. Please contact Canon USA's Tech Support Center at 1 (800) 828-4040. Technical support hours are Monday through Friday, 8:00am - 12:00 midnight; and Saturday 10:00am - 8:00pm (all times EST). Alternatively, if electronic support is preferred, please send your email to [email protected].

Hi,
The error C 32:11 denotes for mechanical unsuitability, This problem appears when the improper insertion of the cassette been done, or lose cassette tape stuck,
In all these situations mechanical adjustment is required, You are suggested to please contact any expert for the mechanical adjustment.
Hope you will understand my sayings.
Thanks for using fixya.

Forget the battery, the mini dv carrage assy can get out of sync and initiate the safe mode, if you noticed a problem loading the tape or have heard a gear skip sound thats the problem. The best you can do with those camcorders is keep the tape in the camcorder!!!!! That will prevent the problem and insure many good years of recording.

Sorry,

Tim.

I think your ejecter motor is not working.temporarily open with any tool.

1. Condensation is detected – If condensation is detected by the camcorder, the “Remove the Cassette” warning may occur.
2. Component failure – If an electrical or mechanical component in the camcorder fails, the safety mode may activate to prevent any further damage to the camcorder.
3. Sand or grit damage – The camcorder’s tape drive mechanism consists of many tiny gears. Sand or grit can cause a gear to jam and stop turning. This will cause the camcorder's safety mode to activate.
4. Impact damage – If a camcorder is accidentally dropped or bumped against a hard surface, it is possible that a misalignment of the tape drive mechanism may occur.
5. Liquid damage – If either the camcorder or the tape is exposed to water or any other liquid, a variety of malfunctions may result. Please avoid this situation.
6. Improper videotape insertion – If a tape is forced into the cassette compartment, or if the cassette compartment is pressed down while the tape is loading, damage may occur to the tape drive mechanism. Please refer to the User's Manual.
7. Damaged or defective tape – If a tape becomes damaged, please discontinue its use.

Operational Recovery Steps
Depending on the conditions that caused this message to appear, it is possible that the camcorder operation may recover. Please follow these steps:

1. Eject the videotape
   Insert a new or known good videotape. If the message does not persist, it is possible that the tape was damaged. If the camcorder still displays the message with a new tape, please proceed to step 2.
2. If condensation had been detected causing the Remove the Cassette warning, remove the cassette, and allow at least one hour for the moisture to dry.

The "remove cassette" problem on Canon DV cameras is a general fault error that can be induced by many varied problems from faulty dew sensors to jammed mechanisms. These mechanisms are small and delicate and it does not take much to stop them working. If the head drum is starting the next thing that should happen is the capstan spins which in turn drives the take-up spools when the cassette loads. Tape tension problems (other than a broken tape) would not be detected until after the capstan is running. With the battery removed and the cassette door open, CAREFULLY attempt to rotate the capstan spindle. I use a small rubber insulating sleeve stretched over a small screwdriver. If this does not solve the problem then other possibilities are that the printed ribbon cable from the cassette mechanism to the camera needs re-seating or perhaps the capstan drive motor is faulty. However, try and look for the obvious first. To investigate further by dismantling is extremely difficult and I would not recommend it unless you want to risk writing-off your camera completely. I have done this operation (successfully) as a last resort and found that re-seating the printed cable in its socket solved the problem, however, I would not recommend or suggest this decision be entered into lightly. Its a good feeling when you get it working again but sickening when you have to allocate it to the re-cycle bin. As I say, this fault indication has many causes. Getting it serviced by Canon is not an option as the cost would exceed its value so unless you can find a local repairer that's prepared to look at it, then you have very few options.

Here's what i found. I was able to clear the message by opening and closing and ejecting the cassette. I also had to play with the battery at the same time. Keeping the cassette door open and then pulling out the battery. After is did this a couple of times i got the message to clear. I too haven't used my camcorder for some time and now that the error message has cleared the camcorder tells me that i need to clean the heads. Hope this helps. Below is the message i found that pointed me toward ejecting the cassette. An error indication (E03 or E04) appears. - (E03 or E04 UNIT IN SAFEGUARD MODE REMOVE AND REATTACH BATTERY) This massage a malfunction of some kind has occurred. In this case the camcorder's functions become unusable. - Eject the cassette once and re-insert it, then check if the indication clears. When it does, you can resume using the camcorder. If the indication remains, consult your nearest JVC dealer or service center

Defective mechanism, a stucked mechanism is present. camcorder are smart it can detects error and shuts down itself for safety. earlier models dominoes the defect if the user is not quick enough to react when something goes wrong with the camera. You need professional service to fix it.

Hai Problem in mechanism. If the tape does not loaded completely, the message will show "Reattach the power source" Please check mechanism. Raghavendra, M/s.prathiksha Electronics