Question about HP PhotoSmart C4180 All-in-One Color InkJet Photo Printer

1 Answer

HP C4180 Carriage Jam

Hello:

I put a color ink cartridge in my HP C4180 and it jammed. I tried following the online directions to try to slide it and turn the printer off and on to reset, but it would not slide. It is just stuck in by the right side of the printer. I tried plugging and replugging in and there is no paper jam or anything.

Best buy told me that since the printer was under $200, it is basically disposable and would cost too much to fix.

Please advise,as I would hate to have to buy a new printer.

Thank you.

/Lisa
[email protected]

Posted by Lisa2222 on

  • Lisa2222 May 08, 2008

    Thanks very much for your help. I will call them and give it a try.

    If I do end up having to purchase a new printer, what would you suggest? What is a good printer that you would recommend for home use? We print A LOT and copy and scan some.

    Thanks for your help. It is VERY MUCH appreciate!!!

    /Lisa


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1 Answer

Anonymous

Lisa,
you can call HP technical service which is open 24 * 7 and the phone number is 1 800 474 6836 for US customers.
Customers of other countries can open the following link: http://welcome.hp.com/country/us/en/wwcontact_us.html

There is a high chance of the printer hardware failure. If the printer is under warranty, HP will replace the printer for you.

Posted on May 08, 2008

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I too have a C4180, and am getting Carriage Jam messages. I believe my problem to not be paper jams, but instead glob of ink that have collected under the cleaning mechanism on the right side of the printer. If you look inside you may find the same problem. There are (felt-type) absorbers and mine are soaked with ink, and the also some globs. There is a plastic tray that moves back and forth to clean the ink cartridges and it is no longer moving freely due to the ink.

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Try the steps mentioned in the link Bellow:
Also make sure you should Unplug the power cord when there is
still power in the unit, take out both the ink cartridges and apply little more pressure and move the carriage too and fro untill you feel it is moving freely (Dont worry it wil not break)

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00806599&dlc=en&product=1141647

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C4180


Plese try the steps in the bellow mentioned link:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01091133&cc=us&lc=en&dlc=en&product=1141647

And always make sure we do not use refilled ink cartridges.
HP Printers are designed in such a way that it will not detect the refilled ink catridges or non-HP ink catridges, that is why HP if you guys know HP Generates its most of its Revenue by selling Cartridges, and also they are reliable, value for our money and trouble free thats because they are manufactured under six sigma quality.

Make sure to take out both the ink cartridges, unplug the power cable directly from All-In-One when there is still power in unit and unplug it also from the wall outlet, wait for atleast 1min, before reconnecting (but before reconnecting make sure to clean the metal contacts not the nozile where the ink comes out with a lint free cloth and little drinking water, only moistened and clean all the metal contacts with the same and make sure the contacts are not wet before inserting the cartidges back and do not touch the metal contacts) then insert the power cable directly to a wall outlet without a surg protector and then connect it back to the All-In-One and then allign.

Good Luck

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