Question about SanDisk Sansa c140 MP3 Player

I deleted audio files off my sandisk c140 now it just locks up and only goes as far as the language section.I've tried some reset fix's my pc can't see it any more. Can some one please help Cheers Andrew...

Anonymous Aug 29, 2010

No i think i've F###ed it won't shut down by holding the button u have 2 remove the battery when turned on it comes up with start up browse db then just goes as far as the language page it was going past that for a bit but once i plugged it into the pc it stopped at this stage.
Anonymous Aug 29, 2010

thanx 4 your help thanx 4 your help

1 Answer

Nathan Ayers

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864 Answers

Well first hopefully you just deleted audio cause there are files on the audio device that are in hidden folders that can actually cause some devices to never work on a pc again. But i doubt thats the problem. I have worked on these devices many, many times. So lets start off with the basics.
Try a "hard reset".

Press and hold the power button for 15 seconds to shut off.

With the device off, press and hold the vol + and the center select button.

Power it back on, see if that works Let me know what happens from there. But now you should be able to plug it into a computer and get it to view it. From there we can try to see if we can repair it. Thanks Midwest-Tek

Posted on Aug 29, 2010

Nathan Ayers Aug 29, 2010

Im afraid if you cant even power down the device the damage is far worst then i pressumed. There is really no fix for this as youd need to have something that can force a firmware flash on the device. Which arent easy to come across. I think you may have deleted the pmp_usb.ini files as well as some of the device files. There may not be a repair for this device. How long have you owned the unit. Is it long past its warranty. Cause with the cost of what it would take to fix this its cheaper just too replace it.
I know this probably isnt the answer you want to hear. But to not even be able to power down and do a hardware reset. Is bad...

Let me know if you can get it to power down and can do the reset. An we can go from there on how to fix it. If not im sorry that the unit has died. Please let me know if you make any progress. Midwest-tek
Anonymous Aug 29, 2010

Thanx i paid nothing for it and have had it for a few years now i'll get a new 1
Cheers Andrew

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After changing out the battery, i turned it on and

The database seems to be overloaded while rebuilding the files info and playlists.
See the answer for "Not enough space for MusicDB" :
http://kb.sandisk.com/app/answers/detail/a_id/848

For the c100 series connect the player to the computer how to delete files see:
http://kb.sandisk.com/app/answers/detail/a_id/41

When linked to the computer there are 2 different connection modes possible:

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For "cleaning up" your database check both lists. How to switch to MSC / MTP mode:
http://kb.sandisk.com/app/answers/detail/a_id/447

Manual for Sansa c100 series:
http://mp3support.sandisk.com/downloads/um/c100-um.pdf

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Download this file:
http://www.sendspace.com/file/0mc3km

This is the firmware update utility for Sanca c140 (c100 series) devices.

There is a howto.txt file included, follow the instructions.I am posting the instructions here for convenience.

1. Download the attached file and save it on the desktop.
(the player should not be attached to the computer at this point)
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Download this file:
http://www.sendspace.com/file/0mc3km

This is the firmware update utility for Sanca c140 (c100 series) devices.

There is a howto.txt file included, follow the instructions.I am posting the instructions here for convenience.

1. Download the attached file and save it on the desktop.
(the player should not be attached to the computer at this point)
2. Double click the file to run it.
3. Accept the license agreement.
4. Remove the battery from the mp3 player.
5. Press and hold the center (select) button and connect it to the computer (keep holding the button, this is the firmware update mode).
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