Question about LG enV VX9900 Cellular Phone

1 Answer

Will not pair to phone...Worked fine until today

I used to have a hs820 and it broke so I sent it back to Motorola under warranty and they replaced it with the hs850. I have used this headset fine for about a month. Today it quit working. My phone (LG VX8300) was saying that my device was powered off or not within range, at that time the headse was turned on and touching the phone. I tried charging the headset and had the same problem. So I thought maybe if I re-pair them it would solve the problem only now the phone says that "no device was found". Also when putting the headset into pairing mode (with the boom closed) you hold the call button until the LED remains lit. Well if you hold the button for about 6 seconds the LED comes on and remains steadily lit for only about 5 seconds then it goes out. I even tried holding the call button and not letting go of it to no avail. Can anyone help? email [email protected] I have the new LG env2 and I am trying to pair it with the Jabra VBT185Z Bluetooth. It worked fine for one call and now I get a message saying "device is out of range or powered off" when the device is on and in close range. Any suggestions on how I can fix this problem? Thanks

Posted by Carmen66 on

  • 4 more comments 
  • Anonymous May 21, 2008

    I also have the ENV 2 and am having the same problem connecting my Jabra.

  • Carmen66 Jun 01, 2008

    I went back to Verizon, they upgraded my bluetooth to an LG headset and I still had the same error "device is out of range or powered off" When I went back to the store yet again, the tech told me that it was most likely a "bug" with the new phone that they didn't have a fix for yet, but she suggested that each time i want to connect the bluetooth I power off the phone and restart it before connecting and this seems to work 95% of the time, it's a pain in the neck but it seem to work for now until a solution is found. Hope this helps you too.

  • Anonymous Jun 09, 2008

    having the same problems with my Lg 8300 has been working for about 8 months an now wont pair up with the Jabra bt250..It says the same thing out of range. Its not the bluetooth because it works with my wifes lg8350..It must be my phone but dont no how to fix the problem.Anybody no what to do on this matter....

  • Carmen66 Jun 11, 2008

    Great! I am glad I was able to help someone else with the same problem. This is a great and helpful site!

  • Randy77 Jun 25, 2008

    I just had the same problem this morning. I have a LG HBM-730 headset. Worked just fine with my old Motorola KRZR. Just got the EnV2 last week. The headset and EnV2 worked fine until this morning. I googled and found this site with the answer. It works fine mow. I think I will call LG or Verizon for a permanent fix.

  • Anonymous Dec 18, 2008

    It seems to work most of the time for me too, however not all the time and i have 2 bluetooth headsets hs820 and H500 on the phone and both give me issues.  I had this issue on another LG phone that i owned the 8600 and the 8100.  Bluetooth just doesnt work with it.



1 Answer

Cejay mack

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Re: Carmen66. Your advise 'bluetooth' "device is out of range or powered off", worked like magic. Yes, it's a pain to power off the phone and restart it before connecting the bluetooth, but heck it works. Reboot, so simple, inconvenient, but works with GREAT success! Thnk You.Very Helpful. First new phone in a few yrs and was ready to take it all back.

Posted on Jun 11, 2008


Add Your Answer


Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

My droid 2 is not recognizing the motorola hs820 bluetooth device; I have no info on how to set the hs820 to pair

I think I can help here:
Make sure your headset and phone are charged before doing anything else. The blue light on your headset will come on when it is charging, and will shut off when fully charged.
To put your headset in pairing mode, make sure it is completely off first (no blinking blue light). Then hold down the Call button for 6-10 seconds until the blue light stays on. (It will likely flash once and shut off, but keep holding until it is all the way on and stays there!)
From there, go into the settings on your Droid 2 and access the bluetooth connections. Do a new scan for your headset if you don't see it listed, pair, and connect!

Feb 23, 2011 | Motorola Mobility Droid (2 GB) Cell Phone

1 Answer

Motorola HS820 - cannot hear anything nor can others hear me

It turns out it was the Blackberry's problem, which could only be solved by a 're-boot' - take off the back of the Blackberry, pull out the battery for 10 seconds or so, and replace it. The BB will 'reset' and all was fine then.

Feb 16, 2010 | Motorola Mobility HS820 Consumer Headset

3 Answers

Wont hook up to PS3

Alll it says in the manul under Pairing: Charge for 2 hours before use
Step1: When the headset is off, press and hold the mutlifunction button until the headset indicator turns on permantly
Step2: Perfrom device scan from the PS3 in this case.
Step3: Confirm Motorola HS820 in the list discovered by ps3 and confirm.
Step4: When requested to enter Passkey enter:0000

Pairing is successful when the headset indicator flashes rapidly.

Jan 06, 2008 | Motorola Mobility HS820 Consumer Headset

1 Answer

Motorola hs820

you have to press and hold the button for a few seconds, it will then flash 3 times and then stay solid blue, this is now in pairing mode, get your phone to find the headset and then pair usually with the numbers 0000, then thelight will flash then it is paired.

Sep 30, 2007 | Motorola Mobility HS820 Consumer Headset

5 Answers

My Phone Does Not Locate My HS820 Headset

Try the following:
1) Make sure the HS820 is fully charged up.
2) Remove the battery and SIM card from your phone for about 1 minute and put them back in.
3) As soon as your phone is booted up, access the "find devices" function for adding your HS820.
4) Hold the HS820 button down until the blue light is solid.
5) Then do whatever your phone requres to "search for devices."
6) Here's the key: as the phone is searching for devices, PHYSICALLY TOUCH touch the HS820 to the phone.

I couldn't get my HS820 to synch with my new Blackberry Curve the normal way and ultimately got it to synch by going through this process.

Sep 11, 2007 | Motorola Mobility HS820 Consumer Headset

2 Answers

Motorola HS820

the always on light mens that it is in pairing mode and wont go out until it has paired with a phone, if you wish to turn it off, press and hold for 3 seconds, it will then flash 3 times and then go off. Try pairing again by pressing and holding the button until the light stays on.

Jul 10, 2007 | Motorola Mobility HS820 Consumer Headset

1 Answer

Samsung e900 pairing

if you press the power button and hold until the blue light stays on the set is then in find mode, at this point use your phone to search for new devices and when it finds it it will see the HS820 and probably ask for a pin number this is 0000, when they are paired the blue light will flash and then flash intermitently from then on.

May 26, 2007 | Motorola Mobility HS820 Consumer Headset

2 Answers

Headset will not pair up eith razr phone.

Have you pressed and held the button on headset until light is always on, as this is in pairing mode, then search devices with your phone.

Jan 15, 2007 | Motorola Mobility HS820 Consumer Headset

Not finding what you are looking for?
LG enV VX9900 Cellular Phone Logo

417 people viewed this question

Ask a Question

Usually answered in minutes!

Top LG Cell Phones Experts

Muntejaya Ginting
Muntejaya Ginting

Level 3 Expert

10422 Answers

Sheldon Dedek

Level 3 Expert

912 Answers

William Alequin

Level 3 Expert

931 Answers

Are you a LG Cell Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides