Star TSP100 future prnt failing to cut

Hi Star Customer

Please make sure the printer is configured to use ESC/POS by opening the printer software and select ESC/POS mode.

Please contact [email protected] for more information.

Star Technical Support.

Hi

Please turn the roll over. You should now see print out.

Please contact [email protected] for more information.

Star Technical Support.

Please reinstall the software on the CD that came with the printer.

Star Technical Support

... For windows 7 YOU MUST go to your printers properties and click the advanced tab and change it from PRINT SPOOL to PRINT DIRECTLY TO PRINTER...

and if you want your receipt to print off to the right size... install a second copy of the STAR TSP100 and set it as (COM3)... (make sure in the properties you change the paper size to 72 X receipt and cut to partial) i'd do it on both copies

as well go in to the virtual port config and add COM 3 and COM 4

then go to the averasel station properties and set cash drawer as com 4 with the generic/text printer and then under invoices set the print drivers as the star tsp100 copy (the one that is on com3)
and set the actual printer as Star Tsp100(the one that is usb)


sorry for the some what confusing step's perhaps someone else can word it better as i do not have the software in front of me right now...


but my end result was a cash drawer that opened
a printer that printed TO THE RIGHT SIZE and not a full page

It could be a setting in the driver or in your point of sale software. If you want to check the driver, right click on the TSP100 in Printers and Faxes and click on properties, then printing preferences and advanced. In advanced, make sure the copy count is set to 1.
If you need help assistance with Star Micronics printers, you can contact their technical support at (800) 782-7636 or http://www.starmicronics.com/Supports/TechnicalSupport.aspx .

hello, have you cleaned the thermal head with isopropyl alcohol, and a soft cloth, according to user manual, this should be done, being gentle with it.

we have Star TSP 700II and it is doing the same. not just 4inches but sometimes it adds extra 20-30 inches blank space. I think it was due to incorrect paper size settings.
Why dont you to go printer properties->Device settings and change the Friction size..as well as set Pagecut to Partial.
Also change preferences under Properties, advanced and change papersize to what suits you .
pl let me know what happens soon
sean

Miguel963,

I hope you have solved your problem in the mean time (9 months ago!).

I just bought the same printer and ran into the same problem. After looking on the internet for a solution and finding none I read the software manual a couple of times again and came up with this solution.

Access is right when it claims that the report's length is over the 22.75'' limit. The paper size of the 72 mm x Receipt is 72 mm wide and 3,000 mm tall; 22.75 being 577.85 mm. This means that the selected paper size is more than 5 times too tall.

The simplest solution is to choose the 72 mm x 200 mm paper size.

Next you need to go to the properties of your printer (Start > Settings > Printers and Faxes > Star TSP100 Cutter (TSP143)). Select Printer > Properties. In the Properties dialog select the Device Settings tab. Under Installable Options, set the Paper Type to Receipt. Setting the paper type to Receipt will cause the pages to have a variable length.

While you're there you might set the Page Cut Type to No Cut and set the Document Cut Type to Partial Cut.

Works like a charm for me.

If you really want you can even add Access's favorite paper length to the list of paper sizes. To do that you need to go to My Computer > Control Panel > Printers and Faxes. The best way to go there is to use the Windows Explorer or something similar. Under the File menu in Windows Explorer you'll find an option Server Properties. The Print Server Properties Dialog Box is shown. On the Forms tab you'll see a Forms on: <ComputerName> list. Locate the Star paper size of e.g. 72 mm x 200 mm and select it in the list. Once you check the Create a new form check box you can give it a new name. I called mine 72 mm x Access and modified the paper height to the 22.75'' or 577.8 mm.

However, I ran some tests and it doesn't seem like this last step is really necessary. Even with the 72 mm x 200 mm paper size selected for my Access report I printed tickets that were 5,000 mm tall without any problem.

Hth,

check that the paper type is set to receipt and not ticket in the printer properties: device settings.

check the roll of paper in the receipt printer. If it is feeding wrong, it will not print. Turn it around. Kathy