Please use DVD drive cleaner and get head cleaned. Then load the DVD and if problem still persist then there is problem with the lens. Call the engineer and get the lens cleaned or replaced.
Hi,
90% of DRE occur only when the laser is gone bad or have some dust or omething like that by the normal usage.
Avoid using scratched or old disks in the drive.
Cleaning the lens will do woders.
Most one of three methods:
A Lens cleaning disc
Open the drive and clean lens camera type lens cleaner cloth and brush
Open the drive and clean lens with Alcohol and a soft cloth or Q-Tip
Some also try a " Dish Off" type spray
Check out this link :
http://www.lasercommunity.com/viewtopic.php?t=3488
Good Luck.
Live, Love, Laugh.
The same as the above person said u can atleast clean the lens using a lens cleaner disc or sometimes this may be a problem with the strip which connects from the lens to the cicuit board u can always unplug the strip and replug it in if still u have the same problem try to replace the strip because it costs less compared to a lens
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