My Phaser 8200 won't print any magenta. I tried running the diagnostic test and 'eliminatevlight stripe' tests several times as well as followed the other steps in the manuals. I can't get it to print magenta at all. I just recently filled the ink back up, too. What else can I try?
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Have you tried using the jet substitution instead of cleaning every time. We used to do that till we had 5 or 6 weak jets then run the cleaning and if they have all recovered turn off the jet substitution..
I have the same exact problem. I just switched to a mac and the colors are awful. I tried from 3 different macs at work, trying different combinations of color profiles, settings, etc, and the colors always look completely off. Blues are magenta, bright red is a dull reddish, orange is completely brown. It looks like Xerox decided to not even try to make this aspect work with the Mac. This is on the latest Mac book Pro, running Snow Leopard, to a Xerox Phaser 8560 DN.
The printer has a built-in cleaning routine that you can access from the front panel menu, but it sounds to me like it may be more severe. I suspect you have a clogged print head. You may as well try the cleaning first, since that's free: Navigate through the menu to Support, Improve Print Quality, Eliminate Light Stripes. You may try this up to three times to see if it improves. If not, and if you're reasonably handy, you can probably replace the print head yourself. Contact DocJams.com for parts and directions, and tell him MaverickSolutions.biz referred you. I get all my Phaser parts from him - he's terrific and provides great support.
The Phaser 8200 does not have jet subtitution mode. That was first available on the Phaser 8400. You can try to force the jet to clear by making a cleaning page of your own. Make a document with a vertical stripe on the page in the position of the plugged jet in the exact color of the ink in question. Run 100 pages or so at the highest print quality.
Having faced over 100 solid ink printers, my experience tells me that it's hopeless. You'll probably never get that jet cleared. At the age of your printer, you should consider yourself lucky that it's only one. The newer models have ability to work through these types of issues built in.
What you are describing is a bad print head. You can try running the eliminate light stripes several times, and jet substitution, but most likely the print head will have to be replaced to remedy your problem. You can try googling. Phaser printer print heads or phaser printheads. There seems to be a secondary market appearing for those print heads. I can tell you from Xerox, if you have no maintenance agreement, they cost $750 per print head. Honestly, having worked on about every type of color printer known to man, the new solid ink phaser printers, produce a dry ink image of 2400 x 2400 dpi with ink particles that align end to end. The resolution of those printers are remarkable and can be purchased for less than the price of one of those new print heads. Now for reliable, albeit somewhat not as sharp a color image, but still exceptional, you really can not beat an HP. The ink stick technology really no longer has the color vividness advantage it initially had. The inks that align end to end, have ended that advantage and are sure a lot cheaper to operate per page.
Couple options, If printer will go into diagnostics mode take look at the print-head heater temps, if you cant get it into diagnostics, theres 2 posibilities, either the print-head has failed, or the Electronics module has failed, make sure printer is on its OWN DEDICATED POWER, NO EXTENSION CORDS, NO PLUG STRIPS and make sure its not sharing power with a coffee pot on the same curcuit. (or other power hungry office equiptment) If you get a Xerox Service pro on site he/she will probably have to plug a laptop into the engineering port to tell you whats wrong, if it cant be diagnosed from the front pannel.
Hi jbasset285: Your printhead may be bad do to third party ink.
Try these steps first.
Diagnosing Print-Quality Problems
The Troubleshooting Print-Quality Page provides a good overview of the most
common print quality problems. To print the Troubleshooting Print-Quality Page,
follow these steps:
1. From the Control Panel, scroll to Troubleshooting, then press OK.
2. Scroll to Print Quality Problems, then press OK.
3. Scroll to Troubleshooting Print Quality Page, then press OK.
The Troubleshooting Print Quality Page includes instructions for printing the
Eliminate Light Stripes test print. These instructions are also provided on the next
page of this manual. The Eliminate Light Stripes test print indicates individual weak
or missing jets or an obstruction in the imaging path that affects a vertical band down
the entire page. Also, you may see color variation from jet to jet on the Eliminate
Light Stripes test print. Some variation is normal, occasionally occurs, and usually
self-corrects within a few printed pages. If a print-quality problem is not resolved
with the information provided in the Diagnosing Print-Quality
If your printer still can print but with no cyan color then you most likely have a bad printhed. If your cyan ink is not melting it's because it is not using any ink . Get into the "print quality" menu and print the test page. If you get black, yellow, and magenta but little or no cyan then your printhead is bad. Whith these machines cyan is the first color to have poblems starting with weak or missing jets.
You can try to run the "eliminate light stripes" to see if it will help.
Run it about 3 to 5 times. If still not working right, turn the printer off for at least 4 hours and then test again.
When you go into the eliminate light stripes there is also a mode called Jet Substitution. You can sometimes bypass the bad jets.
If that does not work then the print head will most likely need to be replaced.
You can replace the printer for less than the cost of a print head normally..
Have you gone to Xerox.com and clicked Support and Drivers.
In the box that appears type Phaser 8200. The click the red drivers and downloads. Then scroll down and download the jet snipit files.
Then run it as the directions tell. It does a specific jet cleaning that may restore the blue.
Also have you tried to subsitute any jets? The jet substitution comes up in the remove light stripes area. There is a test pattern that prints out with the colors and jet numbers. You then substitute the jet number with the blank square.
You can try those, but with an 8200, I strongly suspect the only thing that is going to correct the problem you have it to replace the print head itself.
I will say also, that is a very expensive part.
The Phaser printers that are toner based now. They produce the best quality color print available. The toner particles on those now align, and are not just placed on the paper "close" to correct. They do it perfectly.
If exact and outstanding color is what your looking for I would look in that direction to be honest. A new print head for a 8200, is over $700.
Try the snippet cleaning, jet substitution and if those dont help, more than likely , I would say 98 percent chance your print head is needing repalced.
You indicated you used the different color settings. Does that include tek color correction?
At the Xerox.com site look into that under support. In the support area type in blue then follow the incorrect color items.
Wish I had an exact answer. In a way there is, but you have to try the snippit and substitution modes to verify the print head will not clean itself properly.