Right click My Computer and select Properties. Click on the Hardware tab, then click on Device Manager. Expand out the Imaging devices. If Acer Crystal Eye webcam is not listed, proceed to Acer's website to download the drivers for the webcam specific to your Acer's make/model.
If Acer Crystal Eye webcam is listed, double click on the Acer Crystal Eye webcam listing. This opens a properties box. Check that the Device usage is set to "Use this device (enable)." Select the Driver tab to check on the driver's status. Choose to update the driver. This might fix it. If not, return to the General tab and click the Troubleshoot button.
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