To resolve this issue, follow these steps:
- Use Device Manager to verify that your sound device has a driver installed. To do so, follow these steps:
- Click Start, right-click My Computer, and then click Properties.
- Click the Hardware tab, and then click Device Manager.
- Expand Sound, video and game controllers, and then verify that your sound device is listed.
- If no sound device driver is installed, use Microsoft Windows Update to see if a driver is available.
Note Windows Server 2003 may disable the Microsoft Dynamic Update Service. To manually see if Microsoft Windows updates are available, visit the following Microsoft Web site: http://windowsupdate.microsoft.com/
- After you verify that you have the correct sound driver installed, you may have to enable the Windows Audio service. To do so, follow these steps:
Note By default, this step applies to all versions except Windows Server 2003, Standard Edition.
- Click Start, click Run, type services.msc in the Open box, and then click OK.
- In the Services Management Console, double-click Windows Audio service.
- In the Startup type list, select Automatic, click Start, and then click OK.