Whirlpool Quiet Wash -8 Cycle- Fills with water-agitates-doesn't empty...

1. It fills with water
2. Agitates
3. Stops (filled with water)

It does not rinse and the timer halts. It remails frozen, filled, before the rinse cycle.

We tried the following:
The drain hose that comes out of the washer at the bottom and then dumps up into the drain pipe- we pulled it out of the upstanding drain pipe and put it in our floor drain. Gravity pulled the water out. We started over and got the water to fill, it agitated and the it stopped again.

I did read the solution for a similar problem with the Kenmore. We may need a new pump?

Thanks for the help!