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Posted on Aug 26, 2010
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Whenever i try to sign in, i get this "Yahoo! Messenger has stopped working" error message with the following problem details: Problem signature: Problem Event Name: APPCRASH Application Name: YahooMessenger.exe Application Version: 10.0.0.1270 Application Timestamp: 4c053ffe Fault Module Name: ntdll.dll Fault Module Version: 6.0.6001.18000 Fault Module Timestamp: 4791a7a6 Exception Code: c0000005 Exception Offset: 00068c6b OS Version: 6.0.6001.2.1.0.768.2 Locale ID: 1033 Additional Information 1: a66a Additional Information 2: fa44cfbc632be305a75ba5b601151044 Additional Information 3: c155 Additional Information 4: 138a5679c8457630472de57c5fe2c760 Read our privacy statement: http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409 ------- I already tried to uninstall all files related to yahoo and reinstalled yahoo messenger. and its still the same. i also tried scanning my laptop for malware and trojans with several softwares, they didnt detect any :(

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micky dee

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  • Yahoo Master 3,015 Answers
  • Posted on Sep 03, 2010
micky dee
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Re: appcrash
Vista
Go to Start > Type in .....cmd........right-click on 'cmd' and select "Run as administrator".
After the cursor paste in : SFC /SCANNOW and press your 'Enter' key.

This procedure will scan Vista's protected system files
and attempt to repair or replace missing or corrupt files.

XP
Use the Administrator account
Go to Start > Run - Type in ....cmd.... > OK.
After the cursor paste in : SFC /SCANNOW and press your 'Enter' key.

This procedure will scan XP's protected system files
and attempt to repair or replace missing or corrupt files.

If the result shows that the corrupt files are unable to be repaired, go for a 'banket' repair using Yahoo Messenger Help

http://help.yahoo.com/kb/index?page=content&id=SLN371&actp=search&viewlocale=en_US&searchid=1283483848357&y=PROD_MSNG_MSNG10

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