Question about Dell Inspiron 6000 Notebook

2 Answers

How do I repair a damaged hardware device (DVD+RW)?

I get a message, saying this:
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

I lost my installation CD somehow ever since moving around a lot from in 2005 since Hurricane Katrina. Is there a possible way I can fix this WITHOUT the installation CD? I don't have the money to RE-install it. I have a 2 1/2-yr. old Dell Inspiron 6000 with Windows XP. Is there any way to retrieve it? & was this possibly caused by a virus?

& also, I went to the help section of my computer, & it said that my (D:\) drive device is BLOCKED. What does that mean? How do I UNblock it? I have this work saved on my hard drive. I put it in a new, seperate folder on the hard drive on the desktop location. How can I bring back my D: drive without losing my saved work? How can I back up these files if I'm missing my D: drive? I tried to restore my system 32, & it wouldn't let me. Then, the computer told me to erase all restoration points & turn off the SYSTEM RESTORE feature & then turn it back on to get the DVD+RW drive operable again. But it didn't work. So, yes I cleared the restoration points, but it's still telling me that I can't restore my computer. So, the drive is damaged/corrupted.

Posted by Nannernut on


2 Answers


If your computer is running kind of sluggish, you can fix it with an easy clean up of your registry. Here's a link to a free scan that works well:
I've used this one and it sped up my computer by quite a bit. Hopefully this helps.

Posted on May 06, 2008


Steve Allison

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Unless your system is configured unlike most, the D:/ drive is a partition, not another physical drive and is (in most cases) only conditionally accessible since it often contains a backup of the system software and your settings but not documents.

If those instructions were really from Windows, this may be because of an infection that has also been backed up and will be restored along with legitimate files.

Obviously, once the sys, restore files have been demolished, you cannot restore to an 'earlier time.'

I do think you are infected and you will likely have to buy a anti-virus package (no download) to get enough access to reinstall system files.

If the 'installation CD' you lost was from Dell, you can order one by phone or on line at some nominal cost.
Have your serial number and complete system model number on hand before you contact them.

As far as your personal document files are concerned, they may be lost forever if you have not kept them backed up on optical disks or external drive.

Posted on May 05, 2008


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