Question about Nespresso C100B Essenza Single-Serve Automatic Espresso Machine, Black
I just had the same problem with my new (less than one month use) Nespresso U. (the top of the capsule doesnt puncture and only water comes through). I called Nespresso customer service and a very helpful man suggested I run water through three times by pushing the top slider open with the Longa button pushed and then closed without a capsule in the chamber. That released the air bubble and now I am enjoying a wonderful cappuccino again! The customer service is fabulous, there was never a suggestion of charging me and I was told that Nespresso will send me a free loaner machine if anything goes wrong in the future that can be readily fixed over the phone. The Nespresso U is the best thing I ever bought.
Posted on Jul 09, 2013
Just got off the phone with Nespresso 'CS Manager'. THEY REFUSED TO FIX MACHINE. Wanted to charge $125, then lowered to $99. Obviously they DO NOT STAND BEHIND THEIR PRODUCTS. This machine is only 2 years old and was well cared for. Offered to sell me a new one! Told them I am moving to the Starbucks machine, as Nespresso obviously doesn't stand behind their products. POOR CUSTOMER SERVICE. Will never buy, again!
Posted on Nov 16, 2012
My machine would not work yesterday morning. Lots of strange noises and the capsules would not pierce.
I did a lot of googling but none of the suggestions like removing air etc worked. What didn't help was when I turned it upside down and discovered that it was a sealed unit, with no hope of even an attempt at repair. All I was asking this machine of limited intelligence to do was make me some coffee. I resorted to verbally and physically assaulting it Basil Fawlty style. No tree branch readily to hand so I used my fists while pressing the "big cup" button (just to make sure it knew what this was all about). It still didn't work but I felt a lot better. So I decided to refill the water container and do it again. That was when I noticed that I was filling it with sparkling water. Well I got there in the end and I am obviously not recommending this method for solving the problem. It is now punishing me by dispensing for 5 seconds per button push so I need to figure out how to reset it. For UK users only, we have the sale of goods act. If your machine stops working within a six year period you can demand (from either the vendor or the manufacturer) a free repair or replacement by claiming that, by failing within that period, it was not fit for purpose. If they refuse, you have the option of an online small claims procedure. Apparently, the threat of that will usually result in the company concerned backing down. So, for UK users only, and if you have owned the machine for less than 6 years, losing your temper and damaging the machine or attempting your own repairs is definitely not the way to go because you may have to provide evidence that the fault was not caused by you. Claiming that you had an excusable Basil Fawlty moment AFTER the failure (in my case due to a string of recent appliance failures and lack of morning caffeine shot) will probably cut no ice (in my opinion).
Posted on Jan 30, 2019
Check for foil and coffee blocking the entrance to the rear of the spout.
Posted on Mar 28, 2018
After tried several times to remove air blockage, it does not work for me. I have to buy those refillable/ Reusable Capsule from ebay, Since there is no puncture needed on these capsule, I got my machine works.
Posted on Sep 24, 2015
This is a first for me (imagine the frustration)...Do NOT BUY a NESPRESSO machine. Two years after purchasing a $600 machine, it's gone to repair and still does not work!!! Their customer service is horrible when you actually have a real problem...2 solutions offered is pay $125 to send it for fixing (no guarantee it'll work after) or $40 off the next machine. Really?!?!? After $600 machine breaks down 2 yrs from purchase date, you will give me a $40 discount to buy new machine? How is this customer service!!!?!?!?! Best of all CS Manager said you can vent and be frustrated but these are your only two options.
THIS ARE NOT HIGH END QUALITY MACHINE THEY CLAIM TO BE!!
Posted on Jul 11, 2015
This problem is most likely
being caused by air being trapped in the system. To fix this, please follow the
following steps: -
- Turn on the Machine, ensuring there is water in the tank
- Wait until the light stops flashing and the machine is ready for use
- Lift the silver lever on top of the machine into the upright position
- Press the coffee button on your machine
- Push the silver lever back, away from you, and hold it in this position for 3 seconds
- Press the coffee button again to stop the water flow
This procedure releases the air blockage in the system and your machine should function normally again.
(from Nespresso Club)
Posted on Jun 09, 2010
SOURCE: nespresso essenza problem
It's not supposed to make holes in the capsule until the water comes through. So, basically, when you put the capsule in, it pierces the capsule in three spots, on the top. The aluminum part will not pierce until you press the button and water comes through. If water is not coming through, then you can clear the air bubble by opening the lever on top of the machine, pressing the coffee button, and then closing the lever once the water begins to come through.
Posted on Aug 30, 2009
in our case the problem was fixed easily: the metal piece in which the capsule sits is screwed in on the top. When it became loose our machine started to leak water from the top. So the problem was solved by retightening it!
Posted on Feb 02, 2009
Try...Hit the start button then Lift the lever and push back as far as possible and hold for 3 seconds. hit stop button, then close lever. this should restart machine.
Posted on May 08, 2010
Hi, I'm having the same issue. It punctures one side (the 3 holes) but not the other (where the foil is). The only thing I can think of is that I had made an espresso, then added water since it was low. When I went to make the next one, it wouldn't puncture. It seems crazy, but maybe the water was too cold? I dunno. Did you end up figuring it out? thanks
Posted on Oct 21, 2009
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