At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.
When I insert a new black ink cartridge I keep getting an error message, to check the cartridge. The color cartrdge is fine it is just the black one that is giving me a problem.
Printer has been out of use for 6 months and now will not print. Any suggestions for getting the ink up and running?Printer has been out of use for 6 months and now will not print. Any suggestions for getting the ink up and running?
You can't post conmments that contain an email address.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
The 'Ink Alert'
or 'Low on Ink'
message displays on the computer or on the product control panel.If the cartridge has been refilled or re manufactured, 'Low on Ink'
or 'Ink Alert' or error messages appears on display panel.Replace with the new genuine cartridge which is showing error on display..
the problem with the refilled ink is that the ink is NO WHERE near as good as the original HP ink and the ink cartridge is now damaged - just replace the cartridge with a new HP cartridge and you should be OK!
Check the Electrical contacts on the cartridge itself, they all need to be clean and nice and shiny to work properly.
Make sure you haven't overfilled the cartridge too, this can sometimes cause problems.
To be honest, the HP cartridges do 'wear out' after a few refills. when they go electrically dead, there is nothing you can do about it apart from buy a new one!
If there are a compatiable black cartridge
replace this cartridge with your old empty cartridge and print a test page (don't mind about printing of black )
If speed is correct,
then replace the black cartridge with another new cartridge.
(some time compatiable black cartridge not work properly to flow ink)
You could try to remove both ink cartridges.
Closed cover
Reinstall both cartridges again
If still do not clear
Turn off printer
Wait awhile
Turn printer back on
Follow the steps below to remove and replace the empty ink cartridge.
Turn the printer on.
Open the ink cartridge door.
Figure 1: Opening the ink cartridge door
Squeeze the gray tab below an ink cartridge slot to release the gray latch and then lift the latch.
Figure 2: Lifting the latch1 - Ink cartridge latch for the black ink cartridge2 - Ink cartridge latches for the color ink cartridges NOTE:
Theink cartridge areas are color-coded for easy reference. From left toright, the ink cartridges are black, yellow, light cyan, cyan, lightmagenta, and magenta.
Pull the ink cartridge toward you out of it's slot to remove it.
Figure 3: Removing an ink cartridge
Remove the new ink cartridge from the packaging.
Hold the ink cartridge by the handle and then slide the ink cartridge into the empty slot.
NOTE:
Makesure that the ink cartridge is inserted into the slot that has the sameshaped icon and color as the ink cartridge. The copper-colored contactsshould be facing the printer as the ink cartridge is inserted.
Figure 4: Inserting an ink cartridge
Press down on the gray latch until it clicks into place.
Figure 5: Closing the gray latch
Repeat steps 3 through 7 for each ink cartridge that needs to be replaced.
NOTE:
All six cartridges must be installed. The printer will not work if an ink cartridge is missing.
Close the ink cartridge door.
after Doing this all Follow the next step :-
Please Try This, I am sure it is going to workout.
Resetting the All-in-One Press the On () button to turn off the unit.
Disconnect the power cord from the back of the unit.
Hello -
Did you perhaps not mean to post under the 1315? I am not sure if you have this printer or another model. The 1315 normally takes a different number ink cartridge.
Meanwhile - gotta tell you that the 1315 is the buggiest printer I ever had. If you purchased it recently and can find your receipt, I'd take it back! Since they've pretty much done away with the 1315, if it was a recent purchase, it was likely a clearance item from some place.
Try taking all the ink cartridges out, uninstall the printer entirely, and reinstall it (the entire printer, not just the cartridges). Blow your printer out with canned air as well - dust, pet hair, people hair, fuzz and general paper fibers can build up more than we think, and cause error messages and other printing problems.
That should help, if it was the 1315 model.
That being said, note that if it still doesn't work, and you have the 1315, save yourself a lot of grief and toss it in the trash and buy another cheap printer! 1315 is Bug City!
Printer has been out of use for 6 months and now will not print. Any suggestions for getting the ink up and running?
×