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Take the ball out and look in the hole. You will see two rollers that control the cursor movement. The ball spins the rollers. These rollers probably have a bunch of gunk/**** on them. Remove the gunk buildup from the rollers and the mouse will work fine (fingernail is a good tool for this). Turn the rollers with your finger to make sure all the gunk is gone. If not, replace it with an optical mouse (no ball).
If you would like to have a temporary fix, I would disconnect the cables from the headrest unit, use electrical tape to cover the bare wires, and then go to Radio Shack or another hobby shop and get shrink tubing. Do not cut the shrink tubing along the length of the tube, only cut it to the size of the area that you need to cover. Then you can use a hairdryer on the highest heat to shrink the tubing down in order to cover the exposed wires.
The Mouse you got from Radio Shack, did it have a seperate USB receiver that you plugged into the USB port? When Radio Shack checked it out at the store and it worked to me means that it should have a seperate receiver not associated with your keyboard.
Disconnect the mouse receiver from the USB Port and reinstall the software from the CD. When the program asks you to plug in the mouse receiver into the USB, do so. It should then work. If not, then use the following info to get the mouse to communicate with the mouse receiver.
Turn the mouse over and find the small
rest/connect button on the bottom of the mouse and press it to
Reset/Connect the mouse to the receiver and work properly.
If not, try pressing the receiver button and then press
the mouse. This should be done whenever you change batteries or
Hope this helps you. Bud
Try disconnecting the Mouse Receiver from the
USB port and reinstall the CD software program. When
the program asks you to connect the MouseReceiver to the USB
port, do so and it should work.
Hope this helps. Bud