My Pearl was recently reactivated. I can call out. I can text and receive texts. I receive emails. But if anyone tries to call me, it goes straight to voice mail.

what model is that phone ? you have listed it as an 8130. be that as it may check that you don't have the profile set to silent or meeting. on my 8100 loud actually mutes it for some reason. what model is that phone ? you have listed it as an 8130. be that as it may check that you don't have the profile set to silent or meeting. on my 8100 loud actually mutes it for some reason.

I think it is a RIM Pearl. Couple years old. Under the battery is says 8130. I think it is a RIM Pearl. Couple years old. Under the battery is says 8130.

fair enough... did you check the speaker profile to see what it was set at ?
fair enough... did you check the speaker profile to see what it was set at ?

It's set at Loud. It's set at Loud.

set it to normal and try it set it to normal and try it

no luck. : ( no luck. : (

brb then going to read the manual. brb then going to read the manual.

one thing tho... does it make a noise for incoming text messages ? one thing tho... does it make a noise for incoming text messages ?

while you are at it depress the mute key once and try it.
while you are at it depress the mute key once and try it.

yes. At least I think it still does. yes. At least I think it still does.

I feel really stupid, but I've never used a mute key on this phone. Where is it? I feel really stupid, but I've never used a mute key on this phone. Where is it?

found it and tried it. Didn't help found it and tried it. Didn't help

have someone text you or failing that text yourself to test that have someone text you or failing that text yourself to test that

Stop answering calls when you remove your device from the holster

1. In the phone, press the Menu key.

2. Click Options.

3. Click General Options.

4. Set the Auto Answer Calls field to Never.

5. Press the Menu key.

6. Click Save.
Stop answering calls when you remove your device from the holster
1. In the phone, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Auto Answer Calls field to Never.
5. Press the Menu key.
6. Click Save.

Yes, it has a sound. Yes, it has a sound.

every indication is still call forwarding. did you actually check those settings ? every indication is still call forwarding. did you actually check those settings ?

I can't find call forwarding anywhere on my phone. Everywhere I go to troubleshoot, tells me to go there, but I can't find it anywhere. I can't find call forwarding anywhere on my phone. Everywhere I go to troubleshoot, tells me to go there, but I can't find it anywhere.

Interesting. I just tried to call my Voice Mail and it just keeps failing. Interesting. I just tried to call my Voice Mail and it just keeps failing.

i posted the instructions for you at the beginning of this support. if call forward is not in the menu let me know.
i posted the instructions for you at the beginning of this support. if call forward is not in the menu let me know.

It is not. It is not.

go into your media and select ringtones... change it to something else preferably with a longer running time. go into your media and select ringtones... change it to something else preferably with a longer running time.

Done. Didn't change anything. Done. Didn't change anything.

verify a couple things. that you are using the correct phone number and when you call your phone how many rings before it goes to voice mail. which apparently you need to set up again. i'm beggining to wonder tho if the problem isn't their voice mail system. perhaps call your voice mail from a regular phone to see if you can in fact access it. verify a couple things. that you are using the correct phone number and when you call your phone how many rings before it goes to voice mail. which apparently you need to set up again. i'm beggining to wonder tho if the problem isn't their voice mail system. perhaps call your voice mail from a regular phone to see if you can in fact access it.

I am going to run down the road to Verizon again before they close. If I can't get anywhere again, I'll get back with you.

Thank you so much!! If you find anything in the meantime, please email me. I am going to run down the road to Verizon again before they close. If I can't get anywhere again, I'll get back with you. Thank you so much!! If you find anything in the meantime, please email me.