My I use my H 710 I can hear my customers but they can not hear me. How do I remove mute? Thanks

Inside the headphone socket there is a small lever that disconnects the feed to the speakers. When working normally, you would still get sounds in the headphones or sound from the speaker. Try spraying some switch contact cleaner into the socket to clean that switch.

Wat did u say

Hello Robbins_juli,

There can be some damage, please visit the Authorise service center else contact Sony customer case for online help.

Just came across your question while searching for the same answer - Here's what I found out:

When it's off, press and hold the on button for 5 seconds - it'll turn on, but keep holding until you hear the short beep - the light's on and you're where you want to be. Here's the full text that I found from the manual:


-With the HBM-710 off, press and hold the PWR/END button for 5 seconds
(You will hear a short beep and the LED indicator will stay red, when the device enters pairing mode)
-Using your handset, find the "Bluetooth menu" and "search for" or "add" new devices
- Select "LG HBM-710" from the list of devices and pair it with your headset
- When asked for the Pass/PIN code during the pairing procedure, please enter "0000" (4 zeros)
- Once pairing has been completed successfully, you will hear a beep
- After pairing successfully, be sure to "connect" to the LF HBM-710
- If you want to pair with other devices in the future, the headset must be in "Pairing mode"
- If it will be not connected the "Pairing" for three minutes, it will be turned off.

I still have my manual. There is NO mention of being able to mute. Otherwise, my only guess could be that maybe you need a recharge. Sorry, that's the best I can offer.

Peg Perego

LINK: http://www.pegperego.com/page.php?sid=adbdaeb9e5e15cdd9498e53c732b46b7&pageid=UCGRP009&dwt=IS&dwf=05

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Peg Perego

LINK: http://www.pegperego.com/page.php?sid=adbdaeb9e5e15cdd9498e53c732b46b7&pageid=UCGRP009&dwt=IS&dwf=05

For residents of USA and Mexico only.

3625 Independence Drive
Fort Wayne, IN 46808
Main Office: (260) 482-8191

Office Hours: Monday - Friday 7:30am to 4:30pm EST

USA Customer Service Hours:
Monday - Friday
8:00am to 8:30pm EST

USA Infant & Toddler Product Customer Service: (800) 671-1701
USA Ride-On Vehicle Customer Service: (800) 728-2108
USA Spanish-Speaking Customer Service: (800) 225-1558
USA Customer Service Fax: (260) 471-6332
USA Customer Service Email: CLICK HERE
MEXICO Servicio Al Cliente: 01-800-710-1369

Peg Perego

LINK: http://www.pegperego.com/page.php?sid=adbdaeb9e5e15cdd9498e53c732b46b7&pageid=UCGRP009&dwt=IS&dwf=05

For residents of USA and Mexico only.

3625 Independence Drive
Fort Wayne, IN 46808
Main Office: (260) 482-8191

Office Hours: Monday - Friday 7:30am to 4:30pm EST

USA Customer Service Hours:
Monday - Friday
8:00am to 8:30pm EST

USA Infant & Toddler Product Customer Service: (800) 671-1701
USA Ride-On Vehicle Customer Service: (800) 728-2108
USA Spanish-Speaking Customer Service: (800) 225-1558
USA Customer Service Fax: (260) 471-6332
USA Customer Service Email: CLICK HERE
MEXICO Servicio Al Cliente: 01-800-710-1369

Make sure that you are speaking clearly, No joke, but more answers could be notified by your land line seller, they should tell you exactly how to fix it, or provide you with a new one.