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Dropped packets I have a comcast as my internet supplier and AT&T for VOIP Comcast=Motorola Surfboard Modem 5120 AT & T D-Link Model DVG-5102s Comcast says the dropped packets are AT&T's problem and AT&T says its comcast. Meanwhile there is dead silence in the middle of a conversation for up to 10 seconds and incoming calls cant be answered because the caller cant hear you and vice a versa. Any ideas?

Posted by Rocco T on

  • Jeffrey Pemberton
    Jeffrey Pemberton May 11, 2010

    Hey Rocco - can I ask you where you live? It matters as far as who's problem it is. I also have some software that will prove who's to blame and I can also tell you how to check a few things yourself.

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Anonymous

  • 457 Answers

SOURCE: Motorola 5120 Surfboard

Yes it can happen after a reinstall.. You will need to go into the computer ie take the back off. Pull the modem out and put it back in in another slot exact to the one you pulled it out of. Try it again it will no doubt read this time.. It can only be done this way if you try to manually install a moderm it will load the standard one NOT your Modem. Goodluck!

Posted on Sep 09, 2007

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Anonymous

  • 33 Answers

SOURCE: internet won't recognize our motorola surfboard

You need to register your modem with your cable provider. They will need the MAC address which is on the side or Bottom of the unit.

Posted on Jan 13, 2010

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