Maybe this will help - error checking and defraging:
If your mp3 shows up under My Computer when connected via a USB cable, right click on "'mp3 name', select 'Properties', under 'Tools', run 'Error Check' and 'Defrag'. If you can't find the defrag that way, put out the question of how to defrag your model.
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"An investment in yourself always pays the best interest."
-Ben Franklin
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