50pfp5332d/37 philips plasma TV worked fine in the morning. After work I turned it on and got 5 different color vertical lines on a black and white picture. Sound is fine, tried unplugging and plugging everything. Hooked different tv up to satellite and it worked fine. Has worked great for about 8 months. Help very much appreciated, thanks
Hello wisportsfan2,
Try the following first:
If you are using a direct cable connection from the wall outlet;
If you are using a coaxial connection from the Cable or Satellite box to the TV;
If you are using a video connection (CVBS, S-Video, YPbPr, HDMI) from the source (DVD, Cable or Satellite box) to the TV;
If you are using an
HDMI connection from the source (DVD, Cable or Satellite box) to the TV;
If you are sure you have selected the correct input or channel but still have no picture and sound;
You can try the "Whack" method first though..Just smack or whack the
set with your hand or fist around the cabinet
to see if that will either aggravate or restore the picture. If so, it
means there is a loose connection or cold solder joint of some kind,
which you may be able to repair yourself if you have the soldering
skills.
If it still does not work, it looks like there is a problem with the vertical blanking due to faulty ribbon connectors, although there are several things that can cause it.
But in my honest opinion, it is best to
have an expert technician come in and do some tests on it in order to
diagnose the root cause of the issue. It is not
easy to fix this yourself, if you have no experience, as there are a lot
of parts that have to be removed before you can reach the components. It could
be as simple as a loose connector ribbon or a bust capacitor, but it could also be more
complicated. Hence, in my honest opinion, better get a qualified technician.
If you wish to contact Philips customer support to arrange for a service, please call 1-888-744-5477
Monday - Saturday 7:00 am -
11:00 pm EST Sunday 8:00 am - 11:00 pm EST Excluding major holidays
When you contact Philips please have available:
Send an e-mail
Hope that helps! If your issue is not resolved,
please do not assign a rating just yet. Please post back as to what steps
you took, results, etc, and I will try to assist you further as best I can. I
am here at your service.
P.S. -You can rate this solution with one of
four votes (remember that at times a bit of to and fro dialogue may be
necessary to resolve an issue).
Thank you for using FIXYA!
IrishDruid
Hi wisportsfan2,
With the indulgence of sweet_rascal...
I would suggest that you consult your dealer or claim warranty repair with any Samsung Service Centers. Should the option be available, may I also suggest you ask for a replacement unit. A number of similar issues are known of this very nature due to defective PDP a rather expensive repair. Additionally, some have reported improvements with firmware updates but likewise would require the services of an authorized service center.
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.
Good luck and kind regards.
Thank you for using FixYa.
I think it must be a signla problem..
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evrything else works, itsjust the white negative color of the picture
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