Hello,
Please find here our reply from the customer service of Fagor America:
This problem could be confusion over how to properly program an automatic cooking function. First, you must program the cooking duration, then you must program the time of day you want the food to be ready. Sometimes customers think they need to program a “start time” and an “end time” versus a “duration” and an “end time”. Please, make sure you are doing both steps correctly. Also, you should be aware that this clock works on the 24-hour principle (military time). I know that sometimes this confuses people as well. If both of those are okay, then it probably has a defective clock. If that is the case, please feel free to call our customer service:
UNITED STATES OF AMERICA and WESTERN CANADA: Please contact ADCO Customer Care at 1.877.743.2467, or by email at: [email protected]
EASTERN CANADA: Ontario, Quebec. Please contact A.G.I Service Inc: Telephone: 450-963-1303 or by email at: [email protected].
If you have any other questions do not hesitate to contact us at: [email protected]
Best Regards,
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