My Kitchenaid Superba Ensemble washer keeps giving me an F02 error. I'm not sure what it means, but it definitely stops the machine from continuing the cycle. I tried reducing the size of the loads, but no luck. Any ideas?

F02 = long drain

try this

If the drain time exceeds eight minutes, the water valves are turned off and "F02" is flashed.

Press PAUSE/CANCEL two times to clear the display.

NOTE: After four minutes the "Sud" error will be displayed, then four minutes later the "F02" error code will be displayed..

Possible Causes / Procedure

1. Check the drain hose and make sure it is not plugged or kinked.

2. Unplug washer or disconnect power.

3. Check the electrical connections at the pump and make sure the pump is running.

4. Check the drain pump filterfor foreign objects.

5. Plug in washer or reconnect power.

6. If the above does not correct the problem, go to step 7.
7. Unplug washer or disconnect power.

8. Replace the pump.

An "F21" or "F02" error code is indicative of a slow draining cycle, normally caused by a clogged or kinked drain hose. If an "F21" or "F02" error code appears, check the drain hose on the back of your washer to ensure that it is not clogged or bent. Once the drain hose has been unblocked, the error code should disappear and the machine drain properly. However, if you have a high efficiency washing machine and the error code continues to appear, make sure you are using the correct detergent; because high efficiency machines use much less water than traditional washing machines, they require the use of a low sudsing detergent. Traditional detergents may produce too many suds, which can block the machine's drain hose and lead to slower draining cycles.

F02 error could be caused by the over use of soap, you need to make sure your using 2 tablespoons of HE soap, 1/4 cap at the most.
Over sudsing, could cause the water pump to run longer, the pump is designed for 15 min duty cycle which means, 15 minutes on to 45 minutes off. The computer may sense too much soap, and continue to pump. HE soap will cure that, along with SUD error, possible F09 (overflow condition), you may also notice the timing is wrong, HE soap works well in these machines and F/l washer go hand in hand

These are the possibilities for that error code at one web site:
 
Press PAUSE/CANCEL twice to clear the display.* Check the drain hose and make sure it is not plugged or kinked.
* Check the electrical connections at the pump and make sure the pump is running.
* Check the drain pump filter for foreign objects.
* If the above does not correct the problem, replace the pump.
F02 is long drain.
Just because it came up doesn't mean there's a problem, it simply means there was a failure during the cycle, if it returns on a regular basis, you have a problem.
F02 error could be caused by the over use of soap, you need to make sure your using 2 tablespoons of HE soap, 1/4 cap at the most.
Over sudsing, could cause the water pump to run longer, the pump is designed for 15 min duty cycle which means, 15 minutes on to 45 minutes off. The computer may sense too much soap, and continue to pump. HE soap will cure that, along with SUD error, possible F09 (overflow condition), you may also notice the timing is wrong, HE soap works well in these machines and F/l washer go hand in hand
if the F02 returns the remove the 3 torx screws from the bottom kick panel, and remove the kick panel, right there in the middle you will see a big round handle, turn it and then slide it out, have some towels ready, there will be some water in there, and check to see if you have any thing in there that will slow water flow, tooth picks and other "floating" items may jam the impeller.
You can get required parts from www.repairclinic.com
Thanks. Keep updated for any more query. You can rate this solution and show your appreciation.

F02 Long drain If the drain time exceeds eight minutes, the water valves are turned off and "F02" is flashed.

Press PAUSE/CANCEL two times to clear the display.

NOTE: After four minutes the "Sud" error will be displayed, then four minutes later the "F02" error code will be displayed..

Possible Causes / Procedure

1. Check the drain hose and make sure it is not plugged or kinked.
2. Unplug washer or disconnect power.
3. Check the electrical connections at the pump and make sure the pump is running.
4. Check the drain pump filter for foreign objects.
5. Plug in washer or reconnect power.
6. If the above does not correct the problem, go to step 7.
7. Unplug washer or disconnect power.
8. Replace the pump.hope this helps

This is more than likely a door lock failure eroor code and you need to replace the door lock,

We used www.CircuitBoardMedics.com to repair the F11 error on our machine. They even have a video on their site to show how to remove the part that needed to be repaired. Great service, and it works like new. I would definitely use them again.

k now the washer beleives that it is full of water.
pour about 3/4 cup of veg oil in the dispenser. and start the unit.. this will get rid of the suds error.
F02 means long fill.. and the water level has not satisfied the computer for 40 secs. check water connections. making sure they are fully open.
to open the door if it does not unlock, in the dispenser there should be an ODD colored line, five that a tug and the door will pop open

F2 and F02 error are one and the same. My daughter was doing a load of towels in my Kenmore Elite HE3t front loading machine, when I went back to put them in the dryer the washer had a load of water in it and an error reading of F02. Checked the manual Could not find anything wrong with the Drain Hose?
 
These are the possibilities for that error code at one web site:
 
Press PAUSE/CANCEL twice to clear the display.* Check the drain hose and make sure it is not plugged or kinked.
* Check the electrical connections at the pump and make sure the pump is running.
* Check the drain pump filter for foreign objects.
* If the above does not correct the problem, replace the pump.
F02 is long drain.
Just because it came up doesn't mean there's a problem, it simply means there was a failure during the cycle, if it returns on a regular basis, you have a problem.
F02 error could be caused by the over use of soap, you need to make sure your using 2 tablespoons of HE soap, 1/4 cap at the most.
Over sudsing, could cause the water pump to run longer, the pump is designed for 15 min duty cycle which means, 15 minutes on to 45 minutes off. The computer may sense too much soap, and continue to pump. HE soap will cure that, along with SUD error, possible F09 (overflow condition), you may also notice the timing is wrong, HE soap works well in these machines and F/l washer go hand in hand
if the F02 returns the remove the 3 torx screws from the bottom kick panel, and remove the kick panel, right there in the middle you will see a big round handle, turn it and then slide it out, have some towels ready, there will be some water in there, and check to see if you have any thing in there that will slow water flow, tooth picks and other "floating" items may jam the impeller.

Long Drain
If the drain time exceeds 8 minutes, the water valves are turned off and "F/02" is flashed.
NOTE: After 4 minutes the "Sud" error will be displayed, then 4 minutes later the F02 error code will be displayed.


to resolve 
Press PAUSE/CANCEL twice to clear the display.

• Check the drain hose and make sure it is not plugged or kinked.
• Check the electrical connections at the pump and make sure the pump is running.
• Check the drain pump filter for foreign objects.
• If the above does not correct the problem, replace the pump.