Can not use the cd - rom. It does not open automatically.

Hi arganamj,

I assume you are using an IBM based PC, not a mac (in other words any computer not a mac). If that is so, then your CD-ROM drive has a mechanical release, not electrical.

Simple way to determine if your CD-ROM is stuck is to insert a punch into the release hole next to the normal eject button on the CD-ROM's front faceplate. It is a small hole about 2 millimeters wide, and if you bend a paper-clip into a straight line it is very easy to press the spring-release mechanism and eject your CD.

If this does not work, then your device is clearly jammed or defective, and would need to be repaired or replaced.

If this does work, inspect the CD tray and make sure there is not a CD stuck inside of the drive. After you have done all of this, and the drive is still having problems ejecting from the machine, it's time to look at your drivers and make sure your computer is talking to your CD-ROM properly and knows how to use it.

You might have to download new drivers from your manufacturer's website in order to repair a broken or missing driver on your machine. I would suggest not attempting re-installation of drivers yourself unless you feel capable of removing windows operating system components.

If you still would like to try that if you are willing to re-install your drivers through trial and error, post again and we can walk you through some of the process of driver installation. Hope that helps.