Angela,
Ring your ISP and have them run through support with you. They can diagnose more effectively the issue and see if yopu can get online at all.
It may be the case that you need to use another email client (outlook, Outlook Express, Windows Mail if you have Vista, or even Mozilla Thunderbird or SeaMonkey. Both of the last 2 are Open Source which means they are free to download and use).
Kind Regards,
Laurie
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