Question about Hitachi 55HDS69 55 in. Plasma Television
I have a Hitachi model number 55HDS69 plasma tv. Today when my wife turned it on, the picture froze and turned black. Now I have only audio and no video no matter input I am on.
You trow away you're tv and you buy a new one ok
Posted on May 14, 2008
I had the exact same problem.
Since my TV was out of warranty by about 6 months, I called Hitachi at 1-800-hitachi. Their hours are:
The person who authorized Hitachi paying for my parts was Keith, but I called back and spoke with an equally helpful person afterward. I was impressed with the customer service. I told them that I had chosen Hitachi over other brands because I believed in the product, but I was frustrated with my expensive plasma failing so soon out of warranty. I also shared with them that I was seeing several other people on this forum experiencing the same problem. They agreed to pay for parts and I would pay for labor.
My local repair shop charged me $199.95 total for labor, which wasn't too bad. It took longer than I had hoped to get the part, over a week, and a couple more days to do the repairs, so that was a little frustrating. The TV is working great now, and I am happy with the outcome (I'd be happier if it hadn't failed at all, but overall I thought the handling was fair).
Good luck! Let me know how it goes.
Posted on May 25, 2009
I think is your X-SUS PWB and Y-SUS PWB.
Call to Hitachi service to ask for these parts.
Posted on Dec 30, 2008
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