Phone display shows DND is active however phone still rings. How do we remove the notice?

Make sure the DND (Do Not Disturb) feature is not activated. If it is, the icon next to your name in the display changes from a phone to a minus sign and your phone won't ring. If that doesn't fix it, please provide more information - what type of PBX or hosted PBX is the phone connecting to.

If you have not found an answer to this as yet just pick up intercom and enter 7100 at the phone. This will clear any DND. Now enter intercom 7105165. This will give a long tone and the DND/FWD lamp will flash showing Call forwarding active for VM.

This is a symptom of a feature that has been activated. It could be the call is forwarded, it could be the voice mail is programmed to pick up on the 1st ring. On some systems ext's can be programmed to ring elsewhere after a set number of rings. The do not disturbe feature could be activated. If it is an outside line, call it from your cell and see what you get (voice mail-continious ring-another ext etc.) Find out if it does it on an in houes intercom call. Look for a DND button the phone...is it lit up? Does the display show calls forwarded or DND? Hope this helps. Good luck.

The phone should never ring when it is on DND.

The feature you are referring to is "Abberviated Ringing". If you are on a call and a second call comes in, it rings softly so not to bother you.

Abbreviated ringing is #305 in system programming.
Press Feature 00 (from extension 10 or 11)
Press left intercom, left intercom
press #305
enter the extension you are referring to
press 1 for active and 2 for not active.
Pres feature 00 to get out of programming.

I loosely followed Solution #2's answer. If you pick up the phone, the display screen will show options above each of the 4 'arrow' buttons. The one to the far right, for me anyway, showed something looking like this: >>>

I hit it and it showed a number of options, one being "DND". Hitting that deactivated (or activated) DND on the phone I was currently on. That solved the problem for me.

The do not disturb feature (DND) allows you to mute the ringer, the base, and any registered handsets at the same time. The phone must be in standby mode. Press and hold do not disturb on the base. You will hear a confirmation tone, and the DND LED illuminates. To cancel the DND feature, press do not disturb again. You can also mute the ringer tone while the phone is ringing by pressing do not disturb on the base.
Activating the DND while the answering system is off will turn the answering system on automatically. The answering system setting will reset to the original setting when you cancel the DND.
If you press answer on/off when the DND and the answering system is on, both of the DND and the answering system will turn off.
To mute the ringer tone temporarily for each handset or the base, when the phone is ringing, press the MUTE soft key on the handset or the base. The ringer tone will return to the previous setting starting with the next incoming call.

Feature 69 feature

Could be two things, first is DND or do not disturb. Make sure that its turned off by either pressing the DND button or feature #85.The second is that the ringing wasn't turned on in programming.
To set up ringing you need to enter programming by pressing the feature key followed by **266344.When prompted to enter the password enter 266344.
The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming.
At the terminals&sets prompt, press the show key (top right arrow). The display should now ask for an extension number. Enter extension number you wish to program ringing on. Press the show key (top right arrow)
The display should sat LINE ACCESS
Press the show key (top right arrow) .
The display should say LINE ASSIGNMENT.
Press the show key (top right arrow) .
The display ask for a line number. press list
The display should sat line 001: appear only press CHNG til it says appear &ring.
press next key (lower right arrow)
The display should say line 002: appear only
Repeat same procedure as line 001 til all available lines are done
press the release key when finished

It sounds like you have enabled Do No Disturb accidently. This can be turned on and off by pressing the DND softkey button along the bottom of the LCD display. You might need to press the 'more' softkey to display all options.

press the [world] setting button, then choose settings
choose call preferences.
change DO Not Disturb to NO
press save (middle button)
press back
press exit

johanvt