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We have purchased a Dell Computer(with pre installed Mcafee Security) bearing the Service Tag number 99R61BS.The Mcafee services are not working currently and when we try to reinstall Mcafee with the CD provided we are not able to.So kindly guide us as to how to proceed with the installation.
Thank You
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The advantage of using McAfee is they have a very good support system. Google 'McAfee support' and take it from there. I have found the live chat with a McAfee to be very good.
Restoring A Dell computer/laptop back to the Factory setup If you do not have a RECOVERY CD then contact Dell to purchase this Recovery CD for your model Dell laptop. Boot up using the Recovery CD and follow the instructions. The other way is to re- install Windows using a Windows installation CD; it must match the Windows version on the Windows Product Code label on the bottom of your laptop. Boot up using the Windows installation CD and follow the instructions. Next install all of the Dell's computer/laptop device drives. Next install the Windows service packs (SP2 & SP3 for XP, SP1 & SP2 for Vista) Next Activate Windows via the Internet or by phone. Next install your programs - Microsoft Office etc. Next click on Start - Programs - Windows Update (for the latest updates). The device drivers for your model computer/laptop can be downloaded from the Dell WEB support site. To download the drivers from Dell WEB site, select your model desktop or laptop, or a better option, type in the Service Tag number, this is printed on the label on the bottom of the laptop and on the back or sides of a desktop. (If the Service Tag label is missing then go the BIOS setting and on one of the BIOS pages, the Service Tag number will be displayed). The Service Tag will open the page where the drivers specific for your model computer/laptop are located. Also make sure you select the Windows XP or Vista version of the drivers for your Windows operating system. Click on this link to download the drivers: - http://support.dell.com/support/downloads/index.aspx?c=us&l=en&s=gen
Every time you install an application on your computer, it is communicating with a remote center, in your case with McAfee Security Center. In order to be able to do so, it installs a small widget on your computer, to identify your settings and login information by the remote server. It is possible that somebody hacked into your computer while somehow your protection was down, and made a copy of the cookies. As a matter of fact it is possible that the intruder got acces to your registration data with Mc Afee and it is using illegaly your personal keycode.
Suggestion: - write or call McAfee and explain them all the situation and ask for a new keycode.
2. Expired licence
Usually the licence for anti-virus or other software applications, provided together with an electronic equipment, have a promo quality first of all. As a matter of fact, the duration of a licence is for a limited period of time.
Suggestion: - check if there exists any data related to licence expiration date
3. Limited number of install attempts
Some software providers are using the system of limited number of installs, especially if the software is acquired as a promo package with an IT&C equipment.
Suggestion: - check when you install the software if in the agreement is specified something about limited number of install attempts
I hope some of the info I provided may be useful to you. If you have any questions, please dont hesitate to contact me.
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