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we have Star TSP 700II and it is doing the same. not just 4inches but sometimes it adds extra 20-30 inches blank space. I think it was due to incorrect paper size settings.
Why dont you to go printer properties->Device settings and change the Friction size..as well as set Pagecut to Partial.
Also change preferences under Properties, advanced and change papersize to what suits you .
pl let me know what happens soon
Hello. More than likely, there is an issue with the paper feeder itself. My HP printer did the same thing, and HP took care of the problem for me. If you call the manufacturer, you should be able to send it to them and they can fix that issue. If you have any questions, please contact me at [email protected]
When you removed the jammed paper , the jam paper sensor was not reset or positioned correctly.
The reason the machine was sending two pieces of paper thru at once was probably due to the paper
feed sensor. A lot of H'Ps do this. Try re-aligning the tray and if you pulled the paper out and heard a grinding noise, the whole feed unit is probably out of time.I would only re-install the
software as a last resort, since your problem was caused by hardware, not software. Scrivitron