Internet connection trouble

Hi showermami,

Let me help by first and foremost putting some of your fears to rest.

If you reset your hardware modem, you are essentially power cycling it (the same as when you unplug it from the wall) so you have already done that several times. If your modem was also a router, and had any configuration settings such as WPA or WEP security, then reseting it would remove your saved administrative configuration (but from what you posted it doesn't sound like the case).

Next, you mention that you are using NAV (norton anti-virus) and occasionally are able to connect to the internet. It immediately sounds like a software problem. Symantec have available on their website a tool called the Norton Removal Tool, which I would highly advise downloading and testing your internet connectivity with Norton removes. When Norton detects a windows network component being modified improperly, it has a nasty tenancy to break your internet to some varying degree. I wouldn't use it myself if they gave me free copies, but if that's what you have it's better than nothing.


When you connect to your e-mail, you are using a secure protocol which Norton completely has the ability to disable. Try it without it (but not for long).

Hope that helps. If not, post again and perhaps we can narrow it down.

That particular modem was said to have intermittent thermal issues as told to me by a third level technician on the business side of my local provider. I finally just purchased a new DSL modem as thermal issues are basically a design flaw.