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It appears that you are accessing your charter account thru a different Internet Service Provider. Generally, most ISPs will allow downloads of email from 3rd party ISPs but will not permit uploads (sending email) as this is how many spammers origially sent emails without being traced and would overload email servers.
You best option is to send you email from florida using the charter webmail application at www.charter.net (Click the Email button and sing in to your account) From webmail (Which accesses Charter's Email server) you can send and receive from anywhere.