The most common problem with this is the door/flapper is not closing snuggly. Usually a piece of ice holds it open but if this is happening all the time make sure the little ice door/flapper is closing all the way open the door and push it open and see how it is closing. If there is not water freezing on the left side of the freezer under the icemaker its self you have to have air getting into the freezer and usually its the ice door. good luck
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