Did the sales guy use the same DVD-RW that you did? Maybe the brand you are using is not of good quality and can not be recognized by the recorder. If he did not use the same disc did you notice if he used DVD-RW or DVD+RW? Some DVD-Recorders only recognize one or the other but this is kind of rare these days. I recommend verbatim brand discs. They should be available for sale at any shop. If you want the ultimate in quality DVDs then go with Taiyo Yuden. This Japanese brand invented recordable media and in addition to that they are obsessed with quality. www.supermediastore.com is always where I get my discs.
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