Uninstall or install

Did you use the "uninstall" feature or did you just delete the previous version?

When you use the Add/Remove Program tool to uninstall an application, Windows reads the installation log that was created when you first installed the program and relies on the information
contained in the log for direction. Problem is, this usually results in changes made to your Registry
being left behind.

Reinstalling the same application after a less than thorough uninstall procedure can sometimes
result in registry corruption and other nusances caused by file clutter left behind.

It's always good practice to create a system restore point before installing any new application,
which gives you the option of simply "rolling back" the system to its pre-install state. Absent that,
I recommend you not rely on Windows' Add/Remove Program tool to handle your uninstalling.
Instead, use a third-party utility that does a better clean-up job.

I've had good results with Revo Uninstaller. Revo offers a freeware version in addition to a 30-day
trial of it's Pro version.

Good luck, and I hope this helps :)

Hi there,

Here are some steps you can take to resolve your problem.

1. Download, install and run "Ccleaner"; a handy little temp file and registry cleaner/organizer. On many occassions, after running it, goofy messages disappear having been a result of faulty registry entries or deletions built up over time.

http://download.cnet.com/ccleaner/

2. Open Roxio and go to help> updates, and download and install any updates that are available.

3. Open iTunes and go to help. updates and do the same.

4. If you still see the message at this point, go to the control panel> programs, and uninstall Roxio. After restarting your computer, the message should be gone for sure. If you have the install disc for Roxio that came with your Dell, simply re-install it. If not, use Media Player to do your burning with, or any other of a vast number of free DVD/CD burners that can be easily downloaded and installed.

Good Luck

OK - if you installed IE7 or WMP11 remove them before starting. Uninstall EMC from add/remove programs. Download and run the MS Cleanup utility and remove all traces of Roxio
http://support.microsoft.com/kb/290301
After you install it go to the program folder and click on msicuu.exe. If some files in roxio are still left download, install and run; http://www.filehippo.com/download_ccleaner/
Click on the Registry icon and scan for issues.

Godd luck!
Mike

This is what I got from a forum

1. Fix registry permissions

a. Click on "Start" choose "Run", then type "regedit" and click "OK".
b. In the Registry Editor, click on the "+" next to "HKEY_Local_Machine".
c. Now click on the "+" next to "Software".
d. Right-click on the key (folder) called "Roxio" and choose "Permissions".
e. Make sure that "Administrators" and "System" have checkmarks for "Full Control" - "Allow".( This does not apply in win2000!)
2.
f. If you had to add those checkmarks, click on "Apply".
g. Click on "Advanced".
h. Put a checkmark in "Replace permission entries on all child objects with the entries shown here that apply to child objects".
i. Click "OK".
j. Click "OK" again.
k. Now close the Registry Editor

If this does not work, then download the Revo uninstaller and uninstall Roxio from that. Try to install once again and I think it should work fine.

Hi.

Check that the date on your computer is correct. Certificates are checked on an online microsoft database. If your computer has date Jan.2001, you get the certificate error.

If that was not the problem, then try the following:

Go to Control pane, switch it to classic view.
Open Control Panel ->Appearance and Personalization->Folder Options->View , then click on "Show Hidden files and folders" and Apply or OK
Go to : c:\Program Data
Delete folder called Roxio & Sonic
Try starting Roxio Creator.

If still no luck , do a system restore to a date that is one or two days before you tried to install Roxio.
After system restore, log in from account with administrator privileges, and reinstall Roxio.
When you reinstall Roxio, instead of double clicking on installer file, try clicking right mouse button on setup file and choose "Run as Administrator" from dropdown menu.
Allow all requests to allow system changes when asked.

Regards.

U have error in or installation or ur software hsd missing their some file.First u wninstalled ur previous version then installed newly

Just search your computer for any file hidden or not that starts with sarlicense9

I found a sarlicense9.dat, deleted it and now have no more issues.

I hope this helps.

-- Don Cote

During the installation of DirectX 9 portions of Creator 2009, the installation halts, it perhaps tries to roll back, gives an error....wizard was interrupted ... and cannot be completed.

Resolution
Open My Computer (or Computer for Vista users) from your Start menu.

Go to C: drive -> Windows folder -> System32 folder.

Look for a file called dsetup.dll in the System32 folder.

Rename the file to "dsetupOLD.dll" or delete the file.

Reinstall Creator 2009 and follow the on-screen instructions.

It helped some..

Ok. What I am going to suggest may seem like a daunting task but if you are careful and do only what I suggest you should be ok. The first thing you are going to have to do is manually make a change to the Windows registry to fix the permissions. 1. Fix registry permissions a. Click on "Start" choose "Run", then type "regedit" and click "OK". b. In the Registry Editor, click on the "+" next to "HKEY_Local_Machine". c. Now click on the "+" next to "Software". d. Right-click on the key (folder) called "Roxio" and choose "Permissions". e. Make sure that "Administrators" and "System" have checkmarks for "Full Control" - "Allow". f. If you had to add those checkmarks, click on "Apply". g. Click on "Advanced". h. Put a checkmark in "Replace permission entries on all child objects with the entries shown here that apply to child objects". i. Click "OK". j. Click "OK" again. k. Now close the Registry Editor Next, you will have to uninstall the Roxio software. 1. Remove Roxio Easy Media Creator 7 a. Go to Start--->Settings--->Control Panel--->Add/Remove Programs b. Select Roxio Easy Media Creator 7 and select "Remove" c. Once the uninstall is complete, reboot the computer. 2. Reinstall Roxio Easy Media Creator 7 a. Insert the CD and install as you did before and then reboot. If you have any issues uninstalling the Roxio, go to the following link to download the Microsoft Cleanup Utility... http://support.microsoft.com/kb/290301 Run the utility after the unistallation attempt and then reboot and reinstall Roxio. Hope this helps. Good luck.