Question about HP LaserJet M4345 MultiFunction Printer

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I receive message on the monitor saying: 13.20.00 Paper, I opened the printer, no paper is there,the paper path is clean,I checked the fuser unit it is clean. once the fuser unit is fixed the printer is getting installed & comes to ready mode after 5 prints i get the same error message 13.20 paper jam. Can u please help me how to solve problume.

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Check paper exit sensor on the fuser unit

Posted on Aug 15, 2010

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Sir my printer problem is on printer menu write a clearing paper path what is this massage and give me solution.


Thank you contacting FixYa for your printer inquiry.
This error is associated with either a sheet of paper blocking the paper path or a partial piece of paper that blocks path or trips a sensor. The printer will usually throw up a error code 13.XX on the display and the XX is a number that will indicate where in the paper path this error most probably occurred. Just follow the steps for your error on the below chart.
This link will take you to the user guide which will be helpfull identifying components and providing guidelines for most of the helpful hints and things you will need to know about this printer.
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00218691/c00218691.pdf
Locate your error on the matrix below and follow the steps. Comment back if you need more help. Thank you again for contacting FixYa.
TF
HP Laserjet Error Codes 0 - 19 Message on printer Display Panel What it means. What to do. 13.XX PAPER JAM [LOCATION] Media is jammed at the specified location (and possibly at other locations). If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken. For all jam messages, do the following: 1. Remove jammed print media from the specified location. Check the entire paper path for other pieces of media in the path. 2. Open and close the top cover to clear the message. 3. Check sensors and flags in the paper path for proper operation. 3.0 PAPER JAM [LOCATION] A non-specific paper jam occurred. 1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation. 13.1 PAPER JAM OPEN INPUT TRAYS Paper-delay jam at paperfeed area. 1. Ensure that paper trays are loaded and adjusted properly so media can feed from the tray. It might be necessary to reduce the stack height of media in the tray. 2. Check the input area for obstructions such as media in the path. Also check to see if the registration assembly damaged or unseated. 3. Replace any defective sensors or flags. 4. Verify the media meets the specifications. 5. Check the pickup feed and separation rollers for unusual wear. Replace as needed. 6. Rotate the media in the input tray by 180° and/or turn it over On NX engines this is most likely the fuser flag or the ACPM. The ACPM has a photosensor hard-wired to the back of it. 13.10 PAPER JAM CHECK DUPLEXER Jam at duplexer. 1. Check the duplexer and the rear area of the printer for obstructions or damage. 2. Check the duplexer for proper operation. Replace the duplexer if a sensor is defective. On a 5si, 8000, or 8100 series laserjet a Duplex Jam can be caused by a tray 2 and 3 feed assembly failure. 13.14 For Laserjet 5si. This error is caused by a defective paper control PCA Replace paper control PCA. 13.2 PAPER JAM OPEN INPUT TRAYS Paper-stopped jam at paper-feed area. 1. Check the input area for obstructions such as paper in the path. Also check to see if the registration assembly is damaged or if the transfer roller is out of place. 2. Replace any defective sensors or flags. 3. Ensure the media does not exceed the maximum length. 4. If multiple sheets are feeding, it might be necessary to fan the media and reduce the stack height. Also, replace separation pad. 5. Verify that the fuser is properly installed. On NX engines this is an input jam. 13.20 PAPER JAM CHECK REAR DOOR Media stopped in the paper path during power on or when the top door was closed. 1. Remove all media in the paper path, and then open and close the top cover. 2. If the message persists after all media is removed: Check if media is jammed in the prefeed area. Replace any defective sensors or flags 13.21 DOOR OPEN JAM The top cover was open while printing. 1. Clear the jam and close the top door. 2. If the message persists, check the top door switch for proper operation. 13.5 PAPER JAM CHECK REAR DOOR Paper-delay jam at fuser. 1. Check the transfer roller and small media belt to ensure they are operating and can feed print media. 2. Check the paper path for obstructions at the transfer roller, toner cartridge, paper feed assembly, and fuser. 3. Replace any defective sensors or flags. 4. Turn the media stack over and/ or rotate it by 180° in the input tray. If still persists - replace fuser, then DC controller. 13.6 PAPER JAM CHECK REAR DOOR Paper-stopped jam at fuser. 1. Check the paper path for obstructions at the fuser and output/delivery area. 3. Replace any defective sensors or flags. 13.99 PAPER JAM [LOCATION] A non-specific paper jam occurred. 1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation

Jun 09, 2011 | HP LaserJet 4350 Printer

1 Answer

Paper continually jams


Open unit , clean pickup roller with a paper towel spray with windex , check for bits of paper in the paper path or fuser (fuser is hot). If problem remains bring to service depot, if it costs more than $300 to fix , buy a new one.

Sep 30, 2010 | Canon PC-920 Black and White Copier

1 Answer

I have a HP Laserjet 4250 that is printing dirty prints. I have replaced the toner and the fuser unit and cannot correct the problem. I have 2 of these printers and the toner and fuser unit works no...


Try printing from the manual feed tray(tray 1). Put a few sheets of paper in the tray. Print anything that is more than two or three sheets of paper. The paper path test is good, 10 sheets. As the paper gets about halfway into the printer, open the top door. Pull out the toner cartridge. Look down at the paper. If it's dirty it has to be the toner or the transfer roller. If it's clean it could be a dirty paper path or fuser.
Vacuum out the printer, if you have mounds of toner laying in the paper path, everything that comes out of the printer will be dirty.

Aug 02, 2010 | HP LaserJet 4250n Printer

1 Answer

Fuser paper jam


is a stuked paper sensor, or misplaced, check more carefully

Jul 15, 2010 | Dell Office Equipment & Supplies

1 Answer

Paper jammed at this time error message show on control panel 13.05.00-Jam in top cover area open front covers and Transfer unit. Fuser is hot transfer unit can be easily damaged. Check left side of...


This error comes when media doesn't come to fuser delivery sencor with in the specified time it may be due to improper paper picking or fault in registration ***...
clean the paper feed rooler & registration *** path ur problem will resolve defin...........

Jul 14, 2010 | HP LaserJet M4345 MultiFunction Printer

2 Answers

Printer says jammed , cleared printer completely, still says jammed , no evidence of jam,disconnected printer, reconnected, ,still says jammed,


The possible reasons for this could be
  1. (For Laser Printers Only) Toner sediment in the fuser unit. This specially occurs if you constantly use smaller paper sizes than the paper tray size. To resolve this you should disassemble the printer, take out the fuser unit and clean the toner sediment. The sediment can get rock solid so clean it carefully. If you are not accustomed with electronic components better visit a technician.
  2. The paper sensors pulling spring may be detached. In this case the sensor gets a message that some paper exists in the fuser unit so a paper jam message is triggered. Fix the spring and you are done.

Nov 27, 2009 | Office Equipment & Supplies

1 Answer

Printer problem


even a very small piece of paper (A small piece torn off a jammed sheet) can cause the sensor arm to stick in place giving a false paper jam. Double check the entire paper path (what is visible) using a flashlight.
Also, check for broken "flag" sensors. Basically a flag sensor is a small piece of plastic that is pushed out of the way when the paper is traveling through the unit. If one of these flags is broken it may display a paper jam error as well (The flag after paper travels through will drop back into the paper path.) If this is broken it will not trigger the sensor and thus the error condition exists..
Most likely you have a small piece of paper stuck inside the paper path somewhere.
Do not, I repeat do not use any sharp or pointed metal objects to remove any small paper from within the fuser unit, the fuser covers are very delicate and such poking and prodding will likely damage the fuser covers, causing bad print quality or drastically decrease the fuser life (a small tear will quickly render the fuser useless).
Hope this helps!

Aug 31, 2009 | HP Office Equipment & Supplies

1 Answer

Fuser paper jam on Dell mono laser mfp 1125


Please double check if all doors --- including the paper tray cover --- are firmly (repeat FIRMLY !) closed --- seemingly all such are designed as precautionary measures for safety operations.

Jan 28, 2009 | Office Equipment & Supplies

3 Answers

Laserjet 4345 mfp paper jam


13.20.00 can be also caused be a jam near the fuser (the part of the printer that gets hot to make the toner stick to the paper). Remove the toner cartridge and take a look for small scraps of paper along the whole path. Also open the door on the back of the printer and look for paper scraps from there. If you see paper stuck in the fuser, do not use anything sharp to remove it, be careful not to scratch the surfaces.

Oct 08, 2008 | HP LaserJet M4345 MultiFunction Printer

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