Question about Polaroid FLM-3732 Television
Hi Kvman77, I was wondering how far were you with the warranty, I follow your suggestion and I sent couple e-mail to the address that you post.
I am out only 2 months, I bought the TV at the end of February. I hope that they will do the same for me.
Thank you anyway
I received one email response from Jean Hoxie-Wasko (Sr. VP of Customer Service), stating that she would send me a replacement Control Module. That was Monday afternoon of this week. However, I have sent two follow up emails requesting status and so forth, but have yet to hear back. I'm going to give them till End of Business tomorrow or Friday before pursuing other options.
It seemed like exceptional customer service on her part, but the fact that she has not given me any other information regarding the shipment of the replacement part has left me in the dark as to when I can expect to receive it. I could have the TV at a local repair shop right now getting fixed, but I have decided to hold off on that with the hopes that the replacement resolution will actually happen.
This could turn out to be even more of a hassle, but I will give them one or two more days to respond. Worst case, I will file a complaint with the BBB. I checked their website and Polaroid has an "unsastifactory" rating with them, so I'm not holding my breath that the issue will be resolved as easily as by emailing the Sr. VP of Customer Service, Quality & Logistics.
Good Luck, and keep me posted on your situation. Maybe we can start rounding up people to bring Polaroid into the National spotlight regarding poor quality products and customer service. If we can impact the price of their stock, then mabye we can get some resolutions.
For what it's worth, I do know that the problem is with the Control Module and if you can find the replacement part for it, that may be the best route to go. The cost will surely be around $400, but maybe you will get lucky. You may try contacting a local big screen or LCD TV repair shop and see what they would charge as well.
Posted on Apr 30, 2008
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