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Hello Guys, bought this system a little over 4 months ago and now we are having issues with the system playing DVD, it freezes up every 5 minutes when playing a movie, have to un-plug it from wall to get it back on. we went out and bought a brand new DVD and same thing happened, I don't think its a lens issue because when it freezes up none of the buttons work at all, not even the EJECT or POWER button Please help Thanks
Ok i will give that a try when i get home tonight, the heat fact might be worth trying, the unit is in a home theater shelf that is not quite wide open. Thanks for suggestion i will try that and let you know
Ok i will give that a try when i get home tonight, the heat fact might be worth trying, the unit is in a home theater shelf that is not quite wide open. Thanks for suggestion i will try that and let you know
It very well could be a lens problem.
When the laser is in a desperate search for more data, it can max out the whole unit trying to find it. Same thing will happen with a PC's dvd drive if you put a dvd in and it is scratched or damaged.
The lens in your unit may not be dirty, but it may need to be calibrated again. Knocks in transport, dust, bugs, general use etc etc can all have an effect on the laser.
The fact it's doing it in a cycle could also be heat related. Again this goes back to the calibration. If the laser is working far harder then it should, it will heat up and begin to fail.
Since it is only a few months old though, I would call in on the warranty to have it looked at without causing you further grief.
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Sometimes certain games just will not work. I bought a copy of Heavy Rain that did the same thing. I took it back and traded in for a different copy of Heavy Rain and it worked perfectly. Don't know what causes it, but it happens.
Sounds to me like a laser alignment issue, quickly get a support case going with the Manufacturer as most have a one year warranty whether or not you have a receipt.
Any number of issues could be happening. From overloading circuts to horribly designed disk readers. As much as I would love to give you technical help, I can only suggest that you don't buy products from this brand anymore.
Ok i will give that a try when i get home tonight, the heat fact might be worth trying, the unit is in a home theater shelf that is not quite wide open. Thanks for suggestion i will try that and let you know
Got the whole system replaced by SEARS
thanks for trying tho
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