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I carved off the rubber with a knife; inserted a flathead screwdriver throught the slot in the bottom to hold the gear in place; using pliers I unscrewed (COUNTERCLOCKWISE) the rubber gear.
Service and Repair 1-800-233-9054 Repair Department 550 Business Center Drive Mt. Prospect,Illinois 60056 This is on the back of the manual, hope it is still correct.
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