My HP Photosmart 2575 All-in-One used to scan but suddenly it would not. The HP website offers up three solution options to fix this. Their solution #2 worked for me. See below. The HP Solution Center they are referencing should already by on your computer from when you installed the printer software. It should be under the Start Menu-->All Programs-->HP-->HP Solution Center. From there you just follow these directions. Please note: When I went to add the destinations, instead of saying 'Microsoft Word' next to the Word icon, it just had random symbols. But it still worked to add them to the destination list.
Solution two: Populate the destination list
The destination list in HP Solution Center must be populated in order for the Scan To function to work. Follow these steps to populate the destination list. Attempt the scan again after the procedure is complete. If the scan fails, try to scan using the scan function in HP Solution Center.
NOTE:
HP Solution Center is the software that came with the product. It must be installed on the computer for all the product functions to work correctly, and it is necessary for completing this procedure. Install HP Solution Center if it is not already installed.
My Photosmart 2575 v has worked fine as well for over a year and now it won't scan. I get the same message: "Refer to device documentation to troubleshoot". I ran all updates and they said I have them all and everything is working perfectly. It's not though. I still can't scan. I tried their work-around by opening paint and then acquring image from the scanner but that does not work either.
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I AM HAVING THE SAME TROUBLE. THE SCANNER IS NOT WORKING AND GIVES ME THE SAME MESSAGE
it seams to be a serial defect.
I sent it back to HP, at first thay said, printer is dead, then they changed scanner, I paid, I am getting a scan out of it, but not accurate
I've lost my patience
i've been experiencing the same problem. only, this is the second HP 2575 I've owned that has had this problem. i performed every 'solution' HP has offered on their web site and my 'all-in-one' still doesn't scan. i can once in a while scan from my 'My Computer' if I'm lucky. Any one have an actual solution? I find this unacceptable that HP has not provided any other solution.
I have the same problem too. It would appear that these all-in-ones have a fundamental fault. Anyone got a solution?
I have tried uninstalling and reinstalling but still it doesn't work.
i have just upgraded to run mac osx 10.5 leopard, my 2575 was fine before on 10.4 tiger, and now suddenly does not scan, do not know why, just says refer to documentation
hp photosmart 2575 all in one . not printing or scanning
My scanner will make copies and print pictures but it will not allow me to scan photos onto my computer. It says I need to "refer to device documentation to troubleshoot." -what should I do?
My scanner will make copies and print pictures but it will not allow me to scan photos onto my computer. It says I need to "refer to device documentation to troubleshoot." -what should I do?
My printer scanned at one time. Now all of a sudden it will not scan. It gives me that same message, "refer to device documentation to troubleshoot." It seems ridiculous there is not a fix for this.
Frustrated...
I have scanning Problem
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