Had my c330 for about a year (since 12/06) and had no problems. Last fall we started having trouble acquiring satellites...but it would usually pick them up after 5 minutes or so. Now we can't pick up a signal at all...neither in the car nor outside. Battery is strong. Any help would be greatly appreciated.
Previous post correct. Garmin suggests software update, purchase of new maps or hard reset.
Neither the free nor $70 map update fixed my acquiring satellite problem.
The hard reset work (turn power off, push and hold lower right corner of screen, turn power on. this purges your favorite locations). But it only found satellite for that one session and I had to keep resetting the unit.
But I noticed that, during the reset, my unit was "Locating satellite" rather than "Acquiring satellite". I found that there was a simple way to force the unit to Locate rater than Acquire.
After the unit fails to Acquire satellites, it asks "Are you indoors" and "Are you still in STATE". If you answer "NO" to both, the unit attempts to Locate the satellite (without purging favorites) and has been working for me for the last month or so.
I went to the Garmin site and clicked on Support and Frequently asked questions. I found the problem " problem acquiring satellite". Garmin offered two solutions. The first solution is the free updating of the software. There is an updating tool that you download and it looks for all software updates for your particular model. The tool downloaded a software update (software updates are no cost) and the Garmin C330 is now acquiring the satellite. Either my Garmin needed a software update or else my software somehow got corrupted and the fresh software fixed the problem. Either way, this is an inexpensive way to fix this problem.
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If after reading the above article your unit is still having problems, please ensure that your unit's software is up to date. You can do this by using our WebUpdater® program.
If you have tried all of the above suggestions and your unit is still not acquiring satellites, you can perform a master reset by doing the following: Note: A master reset will erase all waypoints or favorites and will restore your unit to the default factory settings.
Start with the unit powered OFF and unplugged from power.
Touch and hold the bottom right corner of the touchscreen.
Power the unit ON and continue pressing the screen until a new message displays, "Do You Really Want To Erase All User Data?".
Touch Yes and go through the set up again.
Take the unit outside and let it set with a clear view of the sky for 3-5 minutes to acquire satellites. If the unit still does not acquire satellites after this, please contact Garmin Product Support.
The C330 does not have bluetooth capability. Regardless, this has nothing to do with the unit's ability to acquire satellites. Nor should the type of vehicle you purchased, unless the unit is unable to receive due to some feature, like something in the windshield, which is preventing the unit from receiving a proper signal. Does the unit work outside the vehicle?
Your battery is dead, which is causing the problem with "slow to receive satellites". Normally when you turn off the unit it will remember the last location and time, then the next time you start the unit it already has the time and current location to acquire satellites, but with a dead battery it has to start from scratch. Check the screen and see if it says "Locating Satellites" or "Acquiring Satellites". Locating satellites will take longer. Replace the battery and your problems should go away.