Have you set this as an option on the software you are using to print? such as the word processor? Have you tried re-booting the computer and powering down the printer for a few minutes? If these things don't work, you might try doing a reboot of computer to factory settings (from your System Tools) caution -- this wipes out settings of all hardware, then you can set up all of them, and you might find a setting you missed on the printer, or that was set one way on the printer, another way in the software.
the user manual is viewable here. in PDF. I used to be a service tech -- if the feed rollers are spaced in such a way, this size paper Might not be ABLE to be used in such a printer.
The user guide says |"Note Not all paper sizes and paper types are available with all the functionson the HP All-in-One. Some paper sizes and paper types can only be used if
you are starting a print job from the Print dialog box in a software application,
or if you are making a copy. They are not available for printing photos from a
memory card, digital camera, or storage device. Papers that are only available
for printing from a software application are indicated as such."
LOOK AT PG 81/144 -- Looks like it is available, you might need to use cm, instead of inches directions. You might need to do your set-up over.
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