Fax Problem I cannot receive or send a fax. There is a dial tone, and the fax does ring for incoming calls, but it does not receive any information. HP office jet K60xi.

Dear
Connect the telephone line to the LINE socket of the fax machine and a telephone receiver unit to the EXT socket of the fax machine.

To send a fax, put the document on the platen glass (face downward) or face upward in case of ADF.
press on hook dial, (here the dial tone on machines speaker)
dial the fax no. ( wait for call connection and here the fax Rx. tone)
press START.

To receive a fax two procedure can made, manual- lift a hand set of telephone receiver on incoming ring, here the TX tone(periodical beep tone) press * 9 * of the telephone receiver. In auto mode go to fax setup select ans. to ring or auto fax etc. to activate atuo reveive of fax.

Hope this may helpful.
Thanks.

Hi,

Scenario 1

In the HP Solution Center, click Settings, point to Fax Settings & Setup,
and then click Fax Setup Wizard.

After you have connected the phone cord to the port labeled 1-LINE, run the
fax test again to make sure it passes and the HP All-in-One is ready for faxing.
Try to send or receive a test fax.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.

Scenario 2

If you are not using a distinctive ring service, check to make sure that the
Distinctive Ring feature on the HP All-in-One is set to All Rings. For
information, see Change the answer ring pattern for distinctive ringing.
? If Auto Answer is set to Off, you will need to receive faxes manually;
otherwise, the HP All-in-One will not receive the fax. For information on
receiving faxes manually, see Receive a fax manually.
? If you have a voice mail service at the same phone number you use for fax
calls, you must receive faxes manually, not automatically. This means that
you must be available to respond in person to incoming fax calls. For
information on setting up the HP All-in-One when you have a voice mail
service, see Fax setup. For information on receiving faxes manually, see
Receive a fax manually.
? If you have a computer dial-up modem on the same phone line with the
HP All-in-One, check to make sure that the software that came with your
modem is not set to receive faxes automatically. Modems that are set up to
receive faxes automatically take over the phone line to receive all incoming
faxes, which prevents the HP All-in-One from receiving fax calls.
124
HP Officejet 6300 All-in-One series
?
?
User Guide
Note Some digital answering machines might not retain the
recorded silence at the end of your outgoing message. Play back
your outgoing message to check.
If the HP All-in-One shares the same phone line with other types of phone
equipment, such as an answering machine, a computer dial-up modem, or a
multi-port switch box, the fax signal level might be reduced. The signal level
can also be reduced if you use a splitter or connect extra cables to extend
the length of your phone. A reduced fax signal can cause problems during
fax reception.
To find out if other equipment is causing a problem, disconnect everything
except the HP All-in-One from the phone line, and then try to receive a fax. If
you can receive faxes successfully without the other equipment, one or more
pieces of the other equipment is causing problems; try adding them back one
at a time and receiving a fax each time, until you identify which equipment is
causing the problem.
If you have a special ring pattern for your fax phone number (using a
distinctive ring service through your telephone company), make sure that the
125
?
If you have an answering machine on the same phone line with the HP All-in-
One, you might have one of the following problems:
- Your answering machine might not be set up properly with the HP All-in-
One.
- Your outgoing message might be too long or too loud to allow the HP All-
in-One to detect fax tones, and the sending fax machine might
disconnect.
- Your answering machine might not have enough quiet time after your
outgoing message to allow the HP All-in-One to detect fax tones. This
problem is most common with digital answering machines.
The following actions might help solve these problems:
- When you have an answering machine on the same phone line you use
for fax calls, try connecting the answering machine directly to the HP All-
in-One as described in Fax setup.
- Make sure the HP All-in-One is set to receive faxes automatically. For
information on setting up the HP All-in-One to receive faxes
automatically, see Set the answer mode.
- Make sure the Rings to Answer setting is set to a greater number of
rings than the answering machine. For more information, see Set the
number of rings before answering.
- Disconnect the answering machine and then try receiving a fax. If faxing
is successful without the answering machine, the answering machine
might be causing the problem.
- Reconnect the answering machine and record your outgoing message
again. Record a message that is approximately 10 seconds in duration.
Speak slowly and at a low volume when recording your message. Leave
at least 5 seconds of silence at the end of the voice message. There
should be no background noise when recording this silent time. Try to
receive a fax again.

Scenario 3

The HP All-in-One might be dialing too fast or too soon. You might need to
insert some pauses in the number sequence. For example, if you need to
access an outside line before dialing the phone number, insert a pause
following the access number. If your number is 95555555, and 9 accesses
an outside line, you might insert pauses as follows: 9-555-5555. To enter a
pause in the fax number you are typing, press Redial/Pause, or press the
Space (#) button repeatedly, until a dash (-) appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to
the phone line as you dial. You can set the pace of your dialing and respond
to prompts as you dial. For more information, see Send a fax using monitor
dialing.
? The number you entered when sending the fax is not in the proper format or
the receiving fax machine is having problems. To check this, try calling the
fax number from a telephone and listen for fax tones. If you cannot hear fax
tones, the receiving fax machine might not be turned on or connected, or a
voice mail service could be interfering with the recipient's phone line. You
can also ask the recipient to check the receiving fax machine for any
problems

Hi,

In the HP Solution Center, click Settings, point to Fax Settings & Setup,
and then click Fax Setup Wizard.

After you have connected the phone cord to the port labeled 1-LINE, run the
fax test again to make sure it passes and the HP All-in-One is ready for faxing.
Try to send or receive a test fax.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.

Scenario 2

If you are not using a distinctive ring service, check to make sure that the
Distinctive Ring feature on the HP All-in-One is set to All Rings. For
information, see Change the answer ring pattern for distinctive ringing.
? If Auto Answer is set to Off, you will need to receive faxes manually;
otherwise, the HP All-in-One will not receive the fax. For information on
receiving faxes manually, see Receive a fax manually.
? If you have a voice mail service at the same phone number you use for fax
calls, you must receive faxes manually, not automatically. This means that
you must be available to respond in person to incoming fax calls. For
information on setting up the HP All-in-One when you have a voice mail
service, see Fax setup. For information on receiving faxes manually, see
Receive a fax manually.
? If you have a computer dial-up modem on the same phone line with the
HP All-in-One, check to make sure that the software that came with your
modem is not set to receive faxes automatically. Modems that are set up to
receive faxes automatically take over the phone line to receive all incoming
faxes, which prevents the HP All-in-One from receiving fax calls.
124
HP Officejet 6300 All-in-One series
?
?
User Guide
Note Some digital answering machines might not retain the
recorded silence at the end of your outgoing message. Play back
your outgoing message to check.
If the HP All-in-One shares the same phone line with other types of phone
equipment, such as an answering machine, a computer dial-up modem, or a
multi-port switch box, the fax signal level might be reduced. The signal level
can also be reduced if you use a splitter or connect extra cables to extend
the length of your phone. A reduced fax signal can cause problems during
fax reception.
To find out if other equipment is causing a problem, disconnect everything
except the HP All-in-One from the phone line, and then try to receive a fax. If
you can receive faxes successfully without the other equipment, one or more
pieces of the other equipment is causing problems; try adding them back one
at a time and receiving a fax each time, until you identify which equipment is
causing the problem.
If you have a special ring pattern for your fax phone number (using a
distinctive ring service through your telephone company), make sure that the
125
?
If you have an answering machine on the same phone line with the HP All-in-
One, you might have one of the following problems:
- Your answering machine might not be set up properly with the HP All-in-
One.
- Your outgoing message might be too long or too loud to allow the HP All-
in-One to detect fax tones, and the sending fax machine might
disconnect.
- Your answering machine might not have enough quiet time after your
outgoing message to allow the HP All-in-One to detect fax tones. This
problem is most common with digital answering machines.
The following actions might help solve these problems:
- When you have an answering machine on the same phone line you use
for fax calls, try connecting the answering machine directly to the HP All-
in-One as described in Fax setup.
- Make sure the HP All-in-One is set to receive faxes automatically. For
information on setting up the HP All-in-One to receive faxes
automatically, see Set the answer mode.
- Make sure the Rings to Answer setting is set to a greater number of
rings than the answering machine. For more information, see Set the
number of rings before answering.
- Disconnect the answering machine and then try receiving a fax. If faxing
is successful without the answering machine, the answering machine
might be causing the problem.
- Reconnect the answering machine and record your outgoing message
again. Record a message that is approximately 10 seconds in duration.
Speak slowly and at a low volume when recording your message. Leave
at least 5 seconds of silence at the end of the voice message. There
should be no background noise when recording this silent time. Try to
receive a fax again.

Scenario 3

The HP All-in-One might be dialing too fast or too soon. You might need to
insert some pauses in the number sequence. For example, if you need to
access an outside line before dialing the phone number, insert a pause
following the access number. If your number is 95555555, and 9 accesses
an outside line, you might insert pauses as follows: 9-555-5555. To enter a
pause in the fax number you are typing, press Redial/Pause, or press the
Space (#) button repeatedly, until a dash (-) appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to
the phone line as you dial. You can set the pace of your dialing and respond
to prompts as you dial. For more information, see Send a fax using monitor
dialing.
? The number you entered when sending the fax is not in the proper format or
the receiving fax machine is having problems. To check this, try calling the
fax number from a telephone and listen for fax tones. If you cannot hear fax
tones, the receiving fax machine might not be turned on or connected, or a
voice mail service could be interfering with the recipient's phone line. You
can also ask the recipient to check the receiving fax machine for any
problems

Take your incoming phone line and plug it into the place that says "line" on your fax machine. Plug another phone cord into where it says "phone" and connect this to your telephone. Test to make sure you have chosen the right places by dialing a phone number to fax to and listen for the dial tone. If you get a dial tone, then you have set it up correctly.

On the fax machine look for the button that says "menu". Push it and use the up and down arrows to navigate the options on the display. Look for fax set up and press "ok" or "enter" on the fax machines keyboard to access this area. Look for "number of rings" and change the fax machine to a number of rings that is less then your voice mail box if you have one. Then close and save your choices.

Have someone send a test fax by dialing your phone number for the line connected to the machine. The fax machine will pick up on the number of rings set and automatically begin receiving and printing a copy of your incoming fax.

You cannot use magic jack.

You can also choose to manually answer an incoming fax if you see that your display on the fax machine says "ringing" or incoming" you can push the "start" button and this will start receiving your incoming fax.

The answer mode determines whether the HP Fax answers incoming calls or not.

Different answer modes are :

* Fax

The HP Fax will automatically answer all incoming calls using the Rings to Answer setting. This is the default setting.

* FaxTel (unit with handset model only)

The HP Fax automatically answers all incoming calls using the Rings to Answer setting. If the call is a fax call, the HP Fax will receive the fax. If the call is a voice call, the HP Fax will create a special ring to indicate it is a voice call. The incoming voice call will need to be answered using the attached handset.

NOTE: If the HP Fax determines the call is a voice call, only the HP Fax will ring with the special ring tone. The other phones on the same phone line will not ring at all. You will not be able to pick up the voice call using the other phones.

* Tel

The HP Fax will not automatically answer calls. Faxes will need to be received manually.

* AnswerMachine

The HP Fax will monitor the line when an incoming call is answered by a person or by the answering machine. If the HP Fax detects fax tones on the line, it will receive the fax.

Go to menu option and choose the option fax and set the parameter like auto receive or manual set the ring auto answer mode after certain ring. If it is in auto receiving mode it will receive the fax after the ring which you set. Make sure the phone wire which you insert in fax machine getting proper dial tone and getting out going calling facility.
Have a nice day and do not forget to rate please...!

Firstly, you will need to get a 2nd ringtone from your phone provider. Most of them will provide a designated "fax ring" (not a new number) for little or no cost.

In DRPD mode, you can receive a call using the Distinctive Ring Pattern Detection (DRPD) feature. “Distinctive Ring” is a telephone company service which enables a user to use a single telephone line to answer several different services.

Using the Distinctive Ring Pattern Detection feature, your fax machine can “learn” the ring pattern you designate to be answered by the fax machine. Unless you change it, this ringing pattern will continue to be recognized and answered as a fax call, and all other ringing patterns will be forwarded to the
extension telephone or answering machine plugged into the EXT. jack. You can easily suspend or change Distinctive Ring
Pattern Detection at any time.

Before using the Distinctive Ring Pattern Detection option, Distinctive Ring service must be installed on your telephone line by the telephone company. To set up Distinctive Ring Pattern Detection, you will need access to another telephone or someone available to dial your fax number from outside (a cell phone will do!).

To set up the DRPD mode:

1 Press Menu until “Fax Setup” appears on the top line of the display.
2 Press the scroll button ( or ) until you see “Receive Mode” on the bottom line and press Enter.
3 Press the scroll button ( or ) until you see “DRPD Mode” on the bottom line and press Enter.
4 When “Set” displays on the bottom line, press Enter.
“Waiting Ring” appears on the display.
5 Call your fax number from another telephone. It is not necessary to place the call from a fax machine.
6 When your machine begins to ring, do not answer the call.
The machine requires several rings to learn the pattern.
When the machine completes learning, the LCD displays “End DRPD Setup”.
If the DRPD setup fails, “DRPD Ring Error” appears. Press Enter when “DRPD Mode” displays and retry from step 3.
7 To return to Standby mode, press Stop/Clear.
When the DRPD feature is set up, the DRPD option is available in the Receive Mode menu.

To receive faxes in the DRPD mode,
you need to set the menu to DRPD;

NOTES:
• DRPD must be set up again if you re-assign your fax number, or connect the machine to another telephone line.

• After DRPD has been set up, call your fax number again to verify that the machine answers with a fax tone. Then have
a call placed to a different number assigned to that same line to be sure the call is forwarded to the extension telephone or answering machine plugged into the EXT. jack.

• In Tel mode, you can receive a fax by picking up the handset of the extension phone and then pressing the remote receive code Alternatively, you can press On Hook
Dial (you can hear a fax tone from the remote machine) and then press Start on the control panel of your machine.
• In the Fax mode, the machine answers an
incoming call and immediately goes into fax
reception mode.
• In Ans/Fax mode, the answering machine answers an incoming call, and the caller can leave a message on the answering machine. If the fax machine senses a fax tone on the line, the call automatically switches to Fax mode.
• In DRPD mode, you can receive a call using the Distinctive Ring Pattern Detection (DRPD) feature. This option is available only when you set up the DRPD Mode.

The full user manual for your machine is located here

Hope that is of help to you :)

Hi zoaj,

More then likely you have the fax set up to USE A DIALING PREFIX.

Therefore it is automatically doing this, regardless of what you input.

Follow the proceedure below ( which comes directly from the users manual for your printer type ) to change this. Delete the " USE A DIALING PREFIX " information.

once that is done, it will no longer automatically add the prefix for you. :)

I have BOLDED the relevant information below that pertains to this.

Please take a moment to evaluate my solution. Your appropriate rating of my solution would be greatly appreciated.

Thank you,

Using the Fax Setup Utility Use this utility to adjust the fax send and receive settings. When you save these settings, they apply to every fax you send or receive. You can also use this utility to create and edit your speed dial list.

• Click Start Programs Lexmark 4200 Series Fax Setup Utility.
• From Lexmark All-In-One Center All-In-One Main Page, click Fax Setup Utility.

The following table describes the Fax Setup Utility tabs:
On this tab:
You can:
Send

• Enter your name and fax number.
• Select a maximum send speed and a print quality for outgoing faxes.
• Choose whether to scan the entire document before dialing the number.
• Choose whether to use error correction.
• Select when to print a fax usage report.
• Select when to print a fax activity report.

Receive

• Choose whether you want to print a footer (date, time, and page number) on each page.
• Automatically reduce an incoming fax to fit to the paper size loaded or print it on two sheets of paper.
• Select whether you want to forward a fax or print it, and then forward it.

Connection/Dialing

• Select the number of times you want the machine to redial and the time between those attempts if the fax cannot be sent on the first try.
• Select the phone line format you want to use (Pulse, Touch-tone, Behind a PBX).
• Enter a dialing prefix.
• Choose how (manually, if fax tones are detected, or after a certain amount of rings) you want to answer incoming calls.
• Select a distinctive ring.

Speed Dial
Add to, create, or edit the speed dial list.
Group Speed Dial
Create a group number and name, and then add phone numbers to the group.

There is no setting to make this work, sorry.

This is just the nature of digital phone service. Some fax machines will work, and some won't, but generally the extremely high priced units are the one that will work (of course, right?)

It all has to do with the way the fax machine "hears" the ring, or detects the dial tone.

The only other option is to use the HP as a scanner, and send the faxes through the internet using a 3rd party fax program.

I know this is a pain, but unless you want to shell out big bucks for a new fax machine, it may be the only answer.

Refer to your manual. It may be under RX(recieve settings). Go disable FAX/Tel SW and make sure it is fax mode only