General causes are media or other obstructions in the carriage path, the trailing cable, worn carriage bushings, lack of lubrication in the carriage path, a dirty encoder strip, the scan-axis motor, or the service station. Follow the steps listed below to accurately troubleshoot the issue, and replace the appropriate parts.
1. Visually check for jammed media or other obstructions in the carriage path and remove any obstructions found (remove any loaded media as well).
2. Determine if the noise is normal. Some noise is normal. Specifically, it is normal to hear a slight clicking noise when the carriage moves under the left or the right-hand covers.
3. If an 86:01 error occurs during initialization and the carriage does not move out of the Service Station continue Step 4, otherwise go to Step 5.
4. Remove the right cover and check the cable connection between the Interconnect PCA and the Service Station motor. If connections appear normal, replace the Service Station
5. Attempt to verify functionality, if problems persist, continue with the remaining steps.
6. Unlock the carriage as instructed below:
a. Highlight the Set-Up menu and press the Enter key.
b. Press the Up Arrow and Enter keys simultaneously and then press Enter.
c. Scroll to Service Utilities and then press Enter.
d. Scroll to Unlock Carriage and press Enter.
e. Unplug the printer from the power source.
7. Move the carriage manually through the entire movement path to see if it encounters any obstructions or has more resistance in any particular spot. Remove any such obstructions if possible.
8. Clean and lubricate the carriage rail.
9. Slide the carriage manually back and forth several times to evenly spread the lubrication across the entire carriage rail.
10. Turn the printer on and attempt to verify functionality.
Nov 13, 2009 |
HP DESIGNJET 500 InkJet Plotter Printer