Question about HP LaserJet 2840 All-In-One Printer

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Hp color laser 2840 paper jam

Paper would stop just shy of the registration assy. Cust. was using HP paper for color laser printing. Only jams in tray 2. Replaced roller, checked that paper was loaded correctly, and finally tried a lighter weight paper. That seemed to fix the problem....for a week! Tray 1 works fine all day long. This issue is eating my lunch.
Please help,
Erich

Posted by Erichv on

  • Anonymous Jan 14, 2009

    Same issue, customer is furious. Paper exits tray 2 but stops just before registration area. Anyone have some help?

  • Anonymous Feb 12, 2009

    I have the exact same problem and have replaced the pickup roller and separation pad. I have also checked the HP ITRC and found nothing there to help. Seems to me that there is an undocumented problem.

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Anonymous

Quit eating your lunch.

Posted on May 21, 2008

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